Microsoft officially retired consumer Skype - how do I get my Skype credit back?

Skype Credit is treated as a paid Skype product that can still be used, not automatically refunded.

Key points from the current Skype retirement and refund guidance:

1. Use existing Skype Credit before services end
   • Skype Credit can still be used for calling via the Skype Dial Pad from the Skype web portal and within Microsoft Teams Free for remaining paid users.
   • Download Microsoft Teams Free from the official Microsoft Teams website and sign in with the same Skype credentials to access the Dial Pad and use the remaining credit.
   • If the Skype Dial Pad is not visible in Teams because the credit is inactive, reactivate it first in My Account:
     1. Go to the Skype Credit reactivation page: https://secure.skype.com/portal/settings/credit/reactivate
     2. Select Reactivate Credit.
     3. It can take up to 15 minutes; an email is sent when reactivation completes.
2. When Skype Credit goes inactive
   • Skype Credit becomes inactive after 180 days of no use (no calls or texts outside any subscription).
   • A reminder email is sent 7 days before credit becomes inactive.
3. Standard refund rules for Skype purchases
   • Refunds are only available in line with Skype’s refund policy in the Skype Terms of Use.
   • Refunds cannot be given for charges older than 90 days.
   • Refunds cannot be given for subscriptions that have been used or have expired.
   • For eligible purchases, the process is:
     1. Sign in to the correct Skype account.
     2. Go to purchase history.
     3. If a Refund button appears for a transaction, select Refund, then Confirm Refund. The refund is issued to the same payment method used.
   • If the Refund button is not available and the purchase is believed to be eligible under the policy, verify that the correct Skype account is being used and then contact Skype customer support.
4. Refunds for subscriptions extending beyond May 1, 2026
   • End of Skype subscription service is May 1, 2026.
   • If there are multiple subscriptions and any extend beyond May 1, 2026, those subscriptions will be cancelled and converted into Skype Credit.
   • If Skype Credit is not desired in that scenario, after May 1, 2026 the user is eligible for a refund instead of keeping the converted credit. In that case, contact Skype customer support to request a refund for the cancelled subscription(s).
5. When refunds are not available
   • No refunds for Skype Numbers once used, because they are considered used from the moment of purchase.
   • No refunds for purchases made through third-party partners, vouchers, prepaid cards, cash purchases via third-party methods, or Skype Credit allocated by a Skype Manager admin.
6. If the Dial Pad is missing but credit exists
   • The Skype Dial Pad is only available to existing paid users from the Skype web portal and within Teams Free.
   • If the web portal shows “You don’t have any paid product right now,” either:
     • The wrong Skype account is signed in, or
     • The credit has gone inactive and must be reactivated at https://secure.skype.com/portal/settings/credit/reactivate.
   • To ensure the correct account is used, compare the Skype Name on the Skype Profile page (https://secure.skype.com/portal/profile) with the Skype Name mentioned in any email about the credit.
7. If a direct refund is still desired
   • For standard Skype Credit that does not fall under the special post–May 1, 2026 subscription conversion case, refunds are limited by the 90‑day and usage rules above.
   • If the situation appears to meet the refund policy but the self‑service Refund option is unavailable, contact Skype customer support for assistance.

References:

• How do I reactivate Skype Credit?
• Skype is retiring in May 2025: What you need to know
• Can I get a refund from Skype?
• Skype help & learning
• How do I check my Skype account balance and purchase history?
• How do I get a receipt for Skype Credit or subscriptions I purchased?
• How do I get dialpad in Skype? I want to use my credit - Microsoft Q&A