looks like my account is locked can it be unlocked please

Mahasha, Ngwako N 0 Reputation points
2026-06-01T17:24:49.7133333+00:00

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: f36bf810-ca99-47af-9429-96798e4f0d00 Correlation ID: 019e8429-3366-7168-94a1-0fbada3697ac Timestamp: 2026-06-01 17:09:13Z

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. AI answer

    2026-06-01T17:25:00.39+00:00

    The error AADSTS5000225: This tenant has been blocked due to inactivity means the entire Microsoft Entra tenant is currently inaccessible because it has been marked inactive.

    Key points from the tenant lifecycle policy:

    • When a tenant is blocked due to inactivity, all sign-ins to that tenant are blocked.
    • Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
    • If the tenant remains in this state for more than 20 days, it is permanently deleted and cannot be recovered.

    To attempt to get the tenant unblocked (only possible if it has been inactive less than 20 days):

    1. A tenant administrator must contact Microsoft support using the global support phone numbers: see the “global support phone numbers” link in the documentation.
    2. Do not submit multiple assistance requests for the same tenant while one case is already open; wait for Microsoft’s response and decision.

    If the tenant has been inactive for more than 20 days and is already deleted, it cannot be restored and a new tenant must be created.

    If accessing the tenant as an application owner or developer, minimize authentication attempts to the blocked tenant until it is reactivated.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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