A cloud-based identity and access management service for securing user authentication and resource access
The error AADSTS5000225: This tenant has been blocked due to inactivity means the entire Microsoft Entra tenant is currently inaccessible because it has been marked inactive.
Key points from the tenant lifecycle policy:
- When a tenant is blocked due to inactivity, all sign-ins to that tenant are blocked.
- Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
- If the tenant remains in this state for more than 20 days, it is permanently deleted and cannot be recovered.
To attempt to get the tenant unblocked (only possible if it has been inactive less than 20 days):
- A tenant administrator must contact Microsoft support using the global support phone numbers: see the “global support phone numbers” link in the documentation.
- Do not submit multiple assistance requests for the same tenant while one case is already open; wait for Microsoft’s response and decision.
If the tenant has been inactive for more than 20 days and is already deleted, it cannot be restored and a new tenant must be created.
If accessing the tenant as an application owner or developer, minimize authentication attempts to the blocked tenant until it is reactivated.
References:
- Tenant inaccessible due to inactivity
- Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
- 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
- Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A