How do I stop OneNote app from automatically signing me OUT on android Samsung phone

MH 0 Reputation points
2026-06-01T17:12:53.4166667+00:00

I want to stay signed in to one note on my Android phone, I have to sign in every time I go to use

Microsoft 365 and Office | OneNote | Other | Android
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  1. Norah-L 10,490 Reputation points Microsoft External Staff Moderator
    2026-06-02T02:04:20.4033333+00:00

    Hello MH

    From what you described, OneNote on your Samsung Android phone keeps signing you out, so you have to sign in again whenever you want to use the app.

    A good first step is to check whether Android or Samsung’s battery settings are putting OneNote, or related Microsoft sign-in services, to sleep in the background.

    Please try this:

    1. Open Settings > Apps > OneNote > Battery and set it to Unrestricted or Allow background activity. If you use Microsoft Authenticator, do the same for that app as well.
    2. Make sure OneNote is updated from the Google Play Store.
    3. If it still happens, go to Settings > Apps > OneNote > Storage, then clear cache first. If that does not help, clear data and reinstall OneNote.

    Hope this could help, please let me know how it goes!

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  2. AI answer

    2026-06-01T17:13:17.2566667+00:00

    On OneNote for Android, automatic sign-out is usually caused by account or sync/authentication issues rather than a user-facing “stay signed in” toggle.

    Try these steps on the Samsung Android phone to reduce sign-out problems and keep the account stable:

    1. Reset OneNote account credentials
      1. Open OneNote.
      2. Tap Notebooks (bottom left).
      3. Tap the three-dots menu (upper right) and select Settings.
      4. Tap Account.
      5. Tap Sign Out, then tap OK.
      6. Use the recent apps button, find OneNote, and swipe it away to fully close it.
      7. Open OneNote again and sign back in with the preferred Microsoft account.
    2. Force a full sync after signing in
      1. In OneNote, open the notebook that is used most.
      2. Tap the three-dots menu in the upper right.
      3. Tap Sync (account name) notebook.
      4. To sync everything, go to the list of notebooks, tap the three-dots menu, then tap Sync all.
      5. Leave the device on and connected until sync completes, especially if notebooks are large.
    3. If seeing “Account Error – Action Required”
      1. When that message appears, tap Add Email.
      2. Add a valid email address to the phone-number-based account as prompted.
      3. After this, OneNote resumes normal syncing and is less likely to drop the session.
    4. Use the built-in Single Sign-On (SSO)
      1. Make sure at least one Microsoft 365 app (for example, Outlook or Word) is signed in with the same Microsoft account.
      2. When opening OneNote, use the default SSO account shown on the Sign in / Sign up screen instead of manually entering credentials each time.
      3. If multiple accounts are used, open Me Control (profile icon in the upper left) → Add Account and sign in there so OneNote can reuse those credentials.

    If OneNote continues to sign out, repeat the credential reset and sync steps, and ensure the Samsung device is not using phone-number-only authentication without an email attached.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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