Badge not received even after 4 days of exam passing.

Microsoft certifications and badges are now managed directly in Microsoft Learn rather than Credly.

For a missing badge after passing an exam:

1. Verify the certification appears in the Microsoft Learn profile:
   • Sign in to Microsoft Learn.
   • Go to the profile → Credentials → Certifications and confirm the AI-900 certification is listed.
2. If the certification is visible but the badge is not in any external platform, manage and share it from Microsoft Learn instead of Credly, as Microsoft stopped using Credly for certifications.
3. If the certification itself is missing or anything looks incorrect, follow the missing-certification guidance:
   • Confirm the correct Learn profile and login account are being used (for example, no duplicate profiles or different email addresses).
   • If still missing, contact Microsoft Credentials Support so they can review the account and reissue or correct the credential.

For contacting support, use the Microsoft Credentials Support channel described in the context; this team handles issues such as missing certifications and badges and can investigate account-specific problems.

References:

• Missing Exams or Certifications
• I passed the DP-100 certification, but I’m unable to access Credly to claim the badge. It seems the badge was never generated. Could you please check and re-issue it? - Microsoft Q&A
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• Access your certificates, badges, and transcript