Can't create Premium plan in Planner

Elodie 5 Reputation points
2026-06-01T12:18:02.94+00:00

I cannot create any premium plan on Planner.

Description of bug :
Issue: Microsoft Planner – Premium Template Creation Stuck

Hello,

I’m encountering an issue when creating a new plan in Microsoft Planner using Microsoft Edge.

Steps to reproduce:

Click on “Create a plan”

In “Choose a template”, select “Project Management” (Premium version, not Basic)

Click “Use template”

Enter a plan name

Click “Use template” again

Expected behavior:

The plan should be created successfully and open normally.

Actual behavior:

After the final step, I see a loading message: “Creating your plan…”, but it never completes. The process appears stuck indefinitely.

Additional details:

Browser: Microsoft Edge

Issue occurs consistently

Microsoft 365 and Office | Project | For business | Windows

2 answers

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  1. AI answer

    2026-06-01T12:18:19.2933333+00:00

    Premium plans in Planner depend on both licensing and the premium plan infrastructure. The behavior described (stuck on “Creating your plan…”) is consistent with a backend provisioning issue rather than a client/browser problem.

    From the available information, the following points are relevant:

    1. Premium capabilities (such as dependencies, subtasks, advanced views) are only available when a premium plan is successfully created. Users with a Planner premium license (Planner Plan 1, Project Plan 3, or Project Plan 5) can create premium plans and use premium features. Users with only a Microsoft 365 license can collaborate on existing premium plans but cannot use premium features themselves.
    2. When creating a new plan, Planner allows choosing Basic or Premium or a premium template. If the premium infrastructure cannot complete provisioning, the plan creation can hang.
    3. There is no client-side workaround documented in the provided context for a stuck “Creating your plan…” state. The context only documents:
      • How to create plans (basic or premium) and what features are available.
      • How conversion between basic and premium plans works and what happens during conversion.
      • That applications/workflows built for basic plans must be modified to work with premium plans.

    Given the constraints of the provided information, the only concrete, supported actions are:

    1. Verify that the account has an appropriate premium license (Planner Plan 1, Project Plan 3, or Project Plan 5) and that premium capabilities are enabled in the tenant (Planner/Project for the web service available).
    2. As a workaround, create a Basic plan first and then convert it to a premium plan (if available in the environment and not GCC), since:
      • Eligible basic plans that are shared with a Microsoft 365 group can be converted into premium plans.
      • Any member of an eligible basic plan with a Planner premium license can convert it.
    3. If conversion is available and used:
      • The basic plan is upgraded in-place; users who had access to the basic plan will have access to the premium plan once conversion completes.
      • If data incompatibility is detected, Planner falls back to an import flow and creates a new premium plan copy with compatible data.
    4. If premium plan creation and/or conversion are not available or remain stuck, the issue is outside what is covered in the provided documentation and requires tenant-level investigation by support (e.g., Planner/Project for the web service health, feature rollout status, or licensing configuration).

    Because the context does not include specific troubleshooting steps for a stuck premium template creation, it only supports confirming licensing requirements, the existence of basic vs. premium plans, and the conversion path as a potential workaround.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Liora D 18,920 Reputation points Microsoft External Staff Moderator
    2026-06-01T14:31:51.29+00:00

    Dear @Elodie,

    I hope you’re having a good day.

    Thank you for sharing the detailed steps and for confirming that your Planner Plan 3 license is already assigned, that really helps clarify the situation.

    Before going further, just to set expectations: this is a community forum (user‑to‑user) rather than an official Microsoft support channel. I don’t have access to your tenant or backend services, so I’m not able to fix the issue directly. My role here is to help analyze the behavior based on experience and documented scenarios, and I’ll do my best to guide you toward the right direction.

    From your description, I understand that you are currently trying to create a Premium plan using a template (Project Management), and the process consistently gets stuck at the final step “Creating your plan…” without completing. You also confirmed that your license is assigned and active, and that the issue happens every time using Microsoft Edge.

    The steps you followed are correct, and from a user perspective, there doesn’t appear to be anything incorrect in how you are creating the plan.

    A point that may be helpful to clarify is that Premium plans in Planner are not simply an upgraded version of basic plans. When you choose a Premium template, the system initiates a backend provisioning process that relies on Project-related services to create the new plan. Because of that, the step where the process hangs (“Creating your plan…”) is typically not handled fully on the client side.

    In situations like this, when there is no error message and the process remains stuck indefinitely, it often suggests that the request has been sent successfully, but the backend provisioning did not complete. This can sometimes happen due to service readiness, environment configuration, or temporary provisioning issues that are not surfaced clearly in the user interface.

    Based on that, there are a few things you could try:

    1. You might try creating the plan again (possibly after signing out and back into Planner), or testing the same action from a different entry point such as Planner in Teams. In some cases, using a different flow can trigger the provisioning slightly differently.
    2. You may also want to confirm whether you are able to create any other Premium template (not just “Project Management”), as that can help determine whether the issue is template-specific or more general.

    Regarding your observation about converting a basic plan into a premium plan, Planner does not currently provide a direct “upgrade” path from Basic to Premium. Creating a Premium plan is effectively a separate process rather than a transformation of an existing plan, so the issue you’re seeing is likely unrelated to that assumption.

    I hope these observations help provide some clarity and direction, and I really appreciate you taking the time to describe the issue so clearly.

    Looking forward to hearing back from you with any updates or additional details. 

    Warm regards, 

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