Manage ringtones on multiple devices from multiple call groups

Question

Manage ringtones on multiple devices from multiple call groups

T Mitchell 20

Hello,

I would like to manage ringtones or which devices I receive calls on depending on where they are incoming from i.e incoming from call groups to go to one device only and incoming personal calls to come to multiple (or failing that a different device).

I have Teams installed both on my phone and my laptop and receive calls to my personal account and via call groups. I need access to both of these at different times depending on working at or away from my desk.

What is very frustrating is when calls ring on both devices at the same time (group calls also will continue to ring until answered elsewhere if I decline). I may have my headphones connected to my laptop and volume on my phone and ringtones coming from everywhere which does my head in.

The ideal would be if I could have incoming group calls only call on my laptop so that if I'm at my laptop I can answer but if I'm away from my laptop they don't come through but calls to my personal teams still come through to my phone.

I appreciate there may be suggestions of non-technical practical solutions (toggling phone on/off DND, logging on/off group calls etc) however due to the dynamic nature of my work, these are not practical and a technical solution would be vastly preferable.

I hope this makes sense. Any support would be greatly appreciated.

Thanks,

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Answer accepted by question author

Anonymous

Hi @T Mitchell,

Thank you for posting your question in the Microsoft Q&A forum.

I completely understand how frustrating this experience can be, especially when you’re switching between desk and mobile working.

At the moment, Microsoft Teams does not support selective routing of calls to different devices based on the call source (for example, sending call group calls only to your laptop while allowing personal calls to ring on both your phone and laptop).

In Teams, incoming calls whether they are:

Direct (personal) calls
Call group / call queue calls

will typically ring on all signed‑in devices at the same time. There isn’t a built‑in setting to distinguish between these call types and route them separately to specific devices.

I also want to say that your suggestion makes a lot of sense. Being able to route different types of calls (such as call group vs personal calls) to specific devices would significantly improve call management and help avoid situations where calls are ringing simultaneously across multiple devices, creating confusion or disruption. This would be a very useful enhancement for many users in dynamic work environments.

The best way to request this capability is to submit feedback directly to Microsoft so the product team can review and evaluate the suggestion. This is the most effective path forward, as the Microsoft Teams product team actively monitors customer feedback, and many features and product improvements are driven by customer suggestions.

You can submit feedback here: Visit: Microsoft Teams · Community Feedback Portal

Select Send feedback
Clearly describe your request, for example:

“Allow routing of different call types (e.g., call groups vs personal calls) to specific devices in Microsoft Teams.”

Customer feedback is actively reviewed, and many product improvements come directly from these requests.

If you submit feedback, feel free to share the link here. I’d be happy to support it with an upvote, and it may help others with the same requirement add their support as well.

As forum moderators, we don’t have the ability to change or override Microsoft Teams product limitations, but we’re always happy to clarify current behavior and guide you to the appropriate feedback channels.

Thank you for your time and understanding. While this may not be the outcome you were hoping for, I hope the information above clearly explains what is and isn’t currently possible with Microsoft Teams calling and device behavior.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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T Mitchell 20 Reputation points

2026-06-01T11:04:26.71+00:00

Thanks so much for taking the time to respond @Anonymous

I've made a request for this: https://feedbackportal.microsoft.com/feedback//idea/0f978c0f-a95d-f111-89e7-7c1e52b8a25f

The only other part-solution I could think of is just to mute call notifications on my laptop. When I am at my laptop and able to accept calls I can see the pop-up and don't need the ringtone. I can't mute my laptop itself as I may need the sound for other things. However there also doesn't seem to be an option on Teams call settings to choose "no ringtone" only to change the ringtone! Unless I am missing something this seems like another missing option which could be useful

Thanks,

[Moderator note: Personally Identifiable Information removed]
Anonymous

2026-06-01T14:58:25.7966667+00:00

Hi @T Mitchell,

Thank you very much for sharing the link and for taking the time to submit your suggestion to the product team. I’m really glad to hear that the information was helpful.

I’ve already supported your feedback entry on the portal.

It was a pleasure assisting you, and please don’t hesitate to reach out anytime you need support. I’m always here to help.

Take care, and have a great day ahead!

1 additional answer

Your answer

T Mitchell 20 Reputation points

2026-06-01T11:04:26.71+00:00

Thanks so much for taking the time to respond @Anonymous

I've made a request for this: https://feedbackportal.microsoft.com/feedback//idea/0f978c0f-a95d-f111-89e7-7c1e52b8a25f

The only other part-solution I could think of is just to mute call notifications on my laptop. When I am at my laptop and able to accept calls I can see the pop-up and don't need the ringtone. I can't mute my laptop itself as I may need the sound for other things. However there also doesn't seem to be an option on Teams call settings to choose "no ringtone" only to change the ringtone! Unless I am missing something this seems like another missing option which could be useful

Thanks,

[Moderator note: Personally Identifiable Information removed]
Anonymous

2026-06-01T14:58:25.7966667+00:00

Hi @T Mitchell,

Thank you very much for sharing the link and for taking the time to submit your suggestion to the product team. I’m really glad to hear that the information was helpful.

I’ve already supported your feedback entry on the portal.

It was a pleasure assisting you, and please don’t hesitate to reach out anytime you need support. I’m always here to help.

Take care, and have a great day ahead!

Answer 1

Teams does not provide per-call-group device routing or ringtones that differ by endpoint. All incoming calls (personal, call queue, or group) ring all signed-in Teams endpoints for that account according to the user’s call settings, and ringtone selection is per device, not per call source.

From the available settings:

Per-device ringtones only
- Ringtones in Teams can be customized per device, but not per call group vs personal calls.
- On each device:
  1. Select Settings and more (… next to profile picture).
  2. Go to Settings > Calls.
  3. Under Call handling and forwarding, use Choose a ringtone to set the ringtone for normal and forwarded calls on that device.
- These ringtone choices apply to that device only and do not distinguish between group calls and direct calls.
Secondary ringer behavior
- On desktop, if multiple audio devices are connected, a secondary ringer can be configured so that more than one audio device rings for the same incoming call.
- This is still per-device and per-audio-device, not per call group.
- To change this, on the desktop client:
  1. Go to Settings and more > Settings > Devices.
  2. Under Audio settings, choose the default speaker and mic.
  3. If multiple certified devices are connected, select a secondary ringer so that both the default and secondary device ring.
Multiple devices signed in
- When the same account is signed in on multiple devices (for example, desktop and mobile), Teams rings all those endpoints for incoming calls based on the account’s call settings.
- There is no supported configuration in the provided documentation to restrict call queues or group calls to only one device while allowing personal calls to ring multiple devices.

Given the documented capabilities, the scenario described (group calls only on laptop, personal calls on both laptop and phone) cannot be implemented purely through Teams call/ringtone settings.

References: