Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Restore existing tenant AADSTS5000225
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 6%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alois Derboule
0
Reputation points
I need to restore my tenant to be able to create a support case on the mircosoft engage for microft learn.
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: c3bf728c-6c32-4e73-805a-1982b4be1700 Correlation ID: 019e820b-cb22-7eab-a971-8622d80ec91b Timestamp: 2026-06-01 07:17:51Z
Microsoft Security | Microsoft Entra | Microsoft Entra ID
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator2026-06-01T07:42:37.12+00:00 Hello Alois Derboule,
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Once we have the requested details, we can proceed with your account reactivation.
-
Alois Derboule 0 Reputation points
2026-06-01T07:47:17.13+00:00 Yes, then please unblock the tenant.
Domain:
Directory ID:
Do you have enough details?
Sign in to comment
Sign in to answer