Tenant blocked due to inactivity - AADSTS5000225

Question

Tenant blocked due to inactivity - AADSTS5000225

Emmanuel Espinoza 5

Title: Tenant blocked due to inactivity - AADSTS5000225

Hello,

My Azure tenant has been blocked due to inactivity (error AADSTS5000225). I am unable to access the Azure Portal or any Microsoft Entra resources.

Details:

Affected tenant domain: [ ].onmicrosoft.com
Error code: AADSTS5000225
Error message: "This tenant has been blocked due to inactivity"
I am the owner of this tenant (personal Microsoft account)
I have no active subscriptions or paid resources in this tenant
I cannot access portal.azure.com, entra.microsoft.com, or aka.ms/mysecurityinfo due to the block
The Azure Portal redirects me to the blocked tenant even when trying to switch directories

What I have tried:

Signing in with different accounts associated to the tenant
Using incognito mode
Accessing via direct tenant URL (portal.azure.com/[ ].onmicrosoft.com)
Visiting aka.ms/TenantLifecycle (redirects to blocked portal)

Is there a way to reactivate the tenant, or is there an alternative process to restore access? Any guidance would be appreciated.

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-06-01T06:15:09.7+00:00

**Emmanuel Espinoza**Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -

1 answer

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-06-01T06:15:09.7+00:00

**Emmanuel Espinoza**Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -

Answer 1

The error AADSTS5000225 with message “This tenant has been blocked due to inactivity” indicates the tenant has entered an inactive state and has been blocked from sign-in.

Key points from the documented behavior:

Tenants blocked due to inactivity show the AADSTS5000225 error when trying to access Microsoft Entra ID or Azure resources.
Administrators can request reactivation only within 20 days of the tenant entering this inactive state.
After 20 days in this blocked state, the tenant is deleted and can’t be recovered.

To attempt reactivation (only possible if the tenant has been blocked for less than 20 days):

As the tenant administrator/owner, contact Microsoft support using the global support phone numbers: see the “global support phone numbers” link in the tenant inactivity article.
Provide the tenant’s domain or tenant ID and explain that the tenant is blocked due to inactivity (AADSTS5000225) and needs reactivation.
Don’t submit multiple support requests for the same issue; wait for the decision on the initial case.

If the tenant has been blocked for more than 20 days:

The tenant is deleted and can’t be restored. In that case, the only option is to create a new tenant and configure resources again.

If access to the portal UI is blocked but the tenant is still within the recoverable window, support is the only documented path to regain access; there’s no self-service reactivation flow once the tenant is in this inactive/blocked state.

References: