I'm unable to login to my Azure account

Question

I'm unable to login to my Azure account

SivaKumar Padmanabhan 0

Hello,

I just signed up for the free Azure account with 200$ credit. However, I'm not able to sign in as I'm not receiving the code in my authenticator app. I used the same email address as my personal account bur for some weird reason the azure portal doesn't seem to recognise my authenticator app. All I received was an email with a login option- see below

but nothing else. e,g, tenancy details or anything else for that matter

could you please help?

Many thanks,

Welcome to Azure

You’re receiving this email because you recently signed up for an Azure free account. You now have access to 12 months of free services and a USD200* credit. To get started with this service, log in to your account.

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VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-06-01T02:46:22.1033333+00:00

Hello SivaKumar Padmanabhan,

Based on the details you’ve shared, this appears to be a tenant lockout scenario.

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: https://learn.microsoft.com/en-us/partner-center/customers/gdap-preventing-tenant-lockouts

If neither option is possible, please don’t worry—let us know, we are happy to assist you further!

Your answer

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-06-01T02:46:22.1033333+00:00

Hello SivaKumar Padmanabhan,

Based on the details you’ve shared, this appears to be a tenant lockout scenario.

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: https://learn.microsoft.com/en-us/partner-center/customers/gdap-preventing-tenant-lockouts

If neither option is possible, please don’t worry—let us know, we are happy to assist you further!