how to remove son from old family group I have no access to

Krystle Riessen 0 Reputation points
2026-05-30T12:36:09.57+00:00

hello

how do i remove my son from an old family group I have no access to? I cannot log in at all. the account it says doesn't exist.

please help!! [Moderator Note: Personal Info Removed] you will see I can sign into my sons account but can't remove him or make him remove himself.

thank you

[Moderator Note: Personal Info Removed] 

Microsoft 365 and Office | Microsoft Family Safety | For home | iOS

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  1. Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
    2026-06-01T07:03:41.4766667+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    Hello Krystle Riessen

    Was the answer provided by AI able to help you solve this issue?

    I understand how frustrating this is, especially since you can sign in to your son’s account but still cannot remove him from the old family group.

    Since the original organizer account cannot be accessed, the best next step is to contact Microsoft Support and explain that your son’s account is still linked to an old Family Safety group whose organizer account is inaccessible or no longer recognized.

    Here is how to contact support:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    I hope you can get the support you need, have a nice day.

    Was this answer helpful?

  2. AI answer

    2026-05-30T12:36:24.73+00:00

    Because the old family group is controlled by an organizer account that cannot be accessed, the child cannot be removed directly from that group by another organizer.

    Only the adult who originally granted consent and added the child to that family group can remove the child account from that group. If that adult account can no longer be accessed or “doesn’t exist,” the appropriate path is:

    1. The adult or appropriate guardian should attempt to recover that original adult Microsoft account.
      • Use the account recovery process described in the documentation: if the adult cannot access their account, they should attempt to recover the adult account.
    2. After the original organizer account is recovered and can sign in, follow the normal removal steps:
      • Sign in with the organizer account at https://family.microsoft.com.
      • Select the child in the family list.
      • First select Remove consent for this child’s account if shown.
      • Then select Remove from family group and confirm.

    If the original organizer account cannot be recovered, the child account will remain associated with that old family group until the child reaches statutory adult age in the region, at which point the account can leave family groups independently.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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