Error 0x80073cf9 When Opening Xbox App

InternetBowser 0 Reputation points
2026-05-30T01:31:49.0733333+00:00

Whenever I open the Xbox app, I see this screen:

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I have tried several steps, including rebooting my computer, un- and reinstalling the Xbox app, fully updating my computer, resetting the store cache, and more, but the issue persists. I have seen other people with the same error code on this Q&A, but their solutions didn't work for me. Any info is appreciated. Info:

I use Windows 11 24H2 installed with AtlasOS.

Windows for home | Windows 11 | Apps

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  1. AI answer

    2026-05-30T01:32:06.7433333+00:00

    Error 0x80073cf9 is a generic Windows app installation/update failure. For the Xbox app on Windows 11, focus on fixing Microsoft Store and Gaming Services, because the Xbox app is delivered and updated through them.

    Try these steps in order (skip anything already done):

    1. Update Windows
      Go to Start > Settings > Windows Update > Check for updates and install all available updates. This ensures Store and app components are current.
    2. Reset Microsoft Store’s cache
      1. Close Microsoft Store and the Xbox app.
      2. Press Windows + R, type wsreset.exe, and press Enter.
      3. A blank window appears and then Microsoft Store will reopen automatically.
      4. In Store, confirm you are signed in with the same account intended for the Xbox app.
    3. Repair/Reset Microsoft Store and Xbox app
      1. Open Settings > Apps > Installed apps.
      2. Select Microsoft Store > Advanced options and choose Repair, then test. If still failing, choose Reset.
      3. Do the same for the Xbox app.
    4. Ensure Gaming Services is healthy and up to date
      Gaming Services is required for Xbox app sign‑in and game management. To force a clean reinstall:
      1. Open PowerShell as Administrator.
      2. Run:
        get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
      3. In the same PowerShell window, run:
        start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
      4. In the Store page that opens, install Gaming Services, accepting any UAC prompt.
      5. When installation completes, try opening the Xbox app again.
    5. Reinstall the Xbox app via Store
      If the error persists:
      1. Uninstall the Xbox app from Settings > Apps > Installed apps.
      2. Open Microsoft Store, go to Library, find Xbox, and select Install.
      3. Launch the Xbox app and sign in.

    If downloads or updates in Microsoft Store itself are stuck or not starting, also:

    • Verify the Microsoft Store Install Service is running (via services.msc → set to Automatic and Start if needed).
    • Use the built‑in Windows Store Apps troubleshooter from Settings > System > Troubleshoot (Windows 11) to detect and fix Store issues.

    These steps address the underlying Store/Gaming Services problems that typically cause 0x80073cf9 when updating or opening the Xbox app.

    References:

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