This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
My Microsoft account was compromised 2 weeks ago while i was on a work trip and i only had my phone, when i checked the spam folder a bunch of your "email was removed" or "your password was changed" were in there the recover Microsoft account system is so minimal i cant show the real evidence that it was stolen and i called customer support and they wanna charge me 100$ just to retrieve the account, if any Microsoft employee or anyone with some better tools can help please do
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
You may try reaching out to Microsoft Support, as they can possibly "Suspend" the account permanently once they have confirmed that the account can no longer be recovered in order to prevent the hacker from using it:
Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"
Best regards,
Darhyl
Im working with support right now to get things solved but this helped alot more than the automated service that i was using before thank you
Hey there! Nice to meet you!
I'm sorry you are experiencing this.
Since you mentioned that the security info email address has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.
Please be advised that Microsoft Support will not be able to assist you with manual recovery, unblock, or escalation for this case, and they will not ask you for a payment to recover the account, as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:
Thank you for your understanding.
Best regards,
Darhyl
Hi there! I can see here that you still require further assistance. Is there anything else that I can help you with?
Best regards,
Darhyl
if the only way to get an account back is through a bot that has to "verify" that its really that persons account then why is there no way to contact a human about such problems?
