Planner task not visible/displayed under “My tasks”

Question

Planner task not visible/displayed under “My tasks”

Rajendra Aswale 20

There are tasks assigned to me for various projects which are not visible when trying to view using - https://planner.cloud.microsoft/webui/mytasks/all/view/

These tasks are created in Project Plan using MS Planner which is based on central environment with Microsoft Project Accelerator environment.

Can you advise issue resolution?

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Answer 1

Liora D 18,930 Microsoft External Staff Moderator

Dear @Rajendra Aswale,

I hope you’re having a good day.

Thank you for your question and for sharing the context so clearly.

Based on your description, your tasks are currently being created in a central Project Accelerator environment, which is typically a custom (non-default) Project/Dataverse environment. This is an important detail because, according to Microsoft documentation, only tasks created in the default Project (Project for the web) environment are synchronized and displayed in the “Assigned to me” / My Tasks view in Planner.

From my own testing while reviewing similar scenarios, I observed the same behavior: tasks created and assigned within a custom (Accelerator-style) environment are visible and correctly assigned inside the project itself, but they do not appear under Planner “My Tasks”. However, when I created and assigned a task from a standard Planner or default Project plan, it appeared in “My Tasks” almost immediately. This confirms that the difference is not related to permissions or sync delay, but to how the environment is integrated with Planner.

If your current goal is to have tasks appear in Planner > My Tasks so that users can track their personal workload centrally, then the practical approach is to create or manage those tasks in a default Planner or Project (Planner-native) plan rather than through the Accelerator-based setup. Tasks created in that default environment are part of the supported synchronization pipeline and will therefore show up in My Tasks.

From a usage perspective, you may find that using Planner-native plans for personal task tracking can make it easier for users to follow their assigned work in one place, as “My Tasks” is specifically designed to aggregate tasks from supported sources automatically.

I hope this helps clarify why the behavior occurs and how you can achieve the outcome you’re looking for. If you have any further questions or need help verifying your setup, please feel free to reach out, I’d be happy to assist.

Thank you again, and I wish you a great day.

Warm regards,

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Rajendra Aswale 20 Reputation points

2026-05-29T04:55:50.09+00:00

Thank you Liora D for details.

The Project Accelerator is Microsoft solution only and as per their instructions only its needs to be installed in non-default environment, so confusing why those do not get sync.

Is there any way we can get those tasks displayed? Any workaround or other advice?
Liora D 18,930 Reputation points Microsoft External Staff Moderator

2026-05-30T15:18:25.4533333+00:00

Hi @Rajendra Aswale,

Thank you for your follow-up, I really appreciate you sharing this, and I completely understand why this feels confusing.

As I mentioned in my earlier response, the key point here is not whether Project Accelerator is a Microsoft solution, but how its data is integrated into the Planner “My Tasks” experience.

Project Accelerator is indeed provided by Microsoft and is designed to run in a non-default (custom) Dataverse environment. However, the “My Tasks” view in Planner currently aggregates tasks only from specific supported sources, such as Planner-native plans and Project for the web in the default environment. Because of this, tasks created through Accelerator are not included in that aggregation layer, even though they are correctly assigned and visible within the project itself.

So, in this scenario, the behavior you’re seeing is expected based on how the integration is currently designed, rather than an issue with configuration or synchronization.

In terms of practical direction, if having tasks appear in “My Tasks” is important for end-user visibility, those tasks would typically need to be created or managed within supported sources (such as Planner-native or default-environment plans). Otherwise, tasks from Accelerator would continue to be tracked within the Project experience itself or would require a more customized approach if cross-surface visibility is needed.

I also agree this can feel like a gap, especially since both Planner and Project Accelerator are part of the Microsoft ecosystem. If this kind of cross-visibility is important in your scenario, this would be a very meaningful use case to share through Microsoft feedback channels, as it helps highlight real-world expectations around how these solutions are expected to work together.

I hope this helps clarify why this difference exists and removes some of the ambiguity around it, if anything doesn’t match your setup or you’d like to explore this further, I’d be very happy to continue working through it with you.

Warm regards.
Rajendra Aswale 20 Reputation points

2026-06-02T12:19:57.94+00:00

Thank you Liora D explaining in detail, much appreciated.

With not much option left, will add smae as suggestion for now and hopeful same will be available soon 🙂
Liora D 18,930 Reputation points Microsoft External Staff Moderator

2026-06-02T14:40:28.6633333+00:00

Hi Rajendra,

Thank you again for your update, I really appreciate you taking the time to share how you plan to proceed. I also hope we’ll see improvements in this area over time to better support scenarios like yours.

If this discussion has helped you better understand the situation and guided you toward a possible next step, you might consider marking it as the Accepted answer. Doing so will pin the thread to the top, making it easier for others to discover your question and see the effort you’ve made in raising it. It also helps users searching with similar keywords find this discussion more quickly and benefit from the insights shared.

Wishing you all the best with your setup going forward