Global Admin Locked out

Question

Global Admin Locked out

Mufaddal Kantawala 25

Hi, I’m locked out of my personal Azure account because my phone with the Authenticator app was reset, and I no longer have access to the Authenticator App

I’m the only Global Administrator. MFA is required, and my only registered method was Microsoft Authenticator, which I can no longer use.

I know the password, but I can’t complete MFA, and I don’t have any other verification methods.

Because of this, I am unable to sign in to Azure Portal

Could a moderator please escalate this to Microsoft Support (Data Protection / Tenant Recovery) so they can verify ownership and help reset MFA registration? @VEMULA SRISAI Please help,I saw your comment on someone's post with the same issue.

Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-28T09:51:40.2033333+00:00

Mufaddal Kantawala Based on the details you’ve shared, this appears to be a tenant lockout scenario.

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: Preventing tenant lockouts - Microsoft Learn.

If neither option is possible, please don’t worry—let us know, we are happy to assist you further!
Mufaddal Kantawala 25 Reputation points

2026-05-28T10:05:43.0766667+00:00

Thanks Rukmini. I did try calling the support number (000) 8000 404 454 mentioned for India, however the call is answered by a bot only and not helpful. It provides the link for Work or School Account to reset the MFA which does not work in my case
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-28T10:20:59.09+00:00

Hello @Mufaddal Kantawala

Lets continue over private messages!

Answer accepted by question author

0 additional answers

Your answer

Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-28T09:51:40.2033333+00:00

Mufaddal Kantawala Based on the details you’ve shared, this appears to be a tenant lockout scenario.

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: Preventing tenant lockouts - Microsoft Learn.

If neither option is possible, please don’t worry—let us know, we are happy to assist you further!
Mufaddal Kantawala 25 Reputation points

2026-05-28T10:05:43.0766667+00:00

Thanks Rukmini. I did try calling the support number (000) 8000 404 454 mentioned for India, however the call is answered by a bot only and not helpful. It provides the link for Work or School Account to reset the MFA which does not work in my case
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-28T10:20:59.09+00:00

Hello @Mufaddal Kantawala

Lets continue over private messages!

Answer 1

Rukmini 43,995 Microsoft External Staff Moderator

Hello @Mufaddal Kantawala

As discussed over private messages, you were able to reset MFA by logging into https://admin.cloud.microsoft.com from an inprivate window and with the steps shared offline

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

Mufaddal Kantawala 25 Reputation points

2026-05-28T14:10:34.3733333+00:00

The answer was helpful and I was able to resolve my problem