To view my score report

To view the PL‑500 score report and address duplicate IDs, use the Microsoft Learn profile and, if needed, contact certification support.

1. Access the PL‑500 score report
   1. Sign in to Microsoft Learn with the same personal Microsoft account that was used to schedule and take PL‑500.
   2. Open the profile menu and select Credentials, then Certifications.
   3. Scroll to the Past exams section and locate the PL‑500 exam.
   4. Select View details on provider site to open the Pearson VUE dashboard.
   5. On the Pearson VUE dashboard, find the PL‑500 exam and select View to open the score report.
   Alternatively, from Pearson VUE directly:
   1. Start from any Microsoft certification page and follow the scheduling flow until redirected to Pearson VUE.
   2. On the Pearson VUE dashboard, select the home icon and then View Score Report.
2. Resolve duplicate IDs / accounts If the PL‑500 result or score report is missing because multiple Microsoft accounts or Pearson VUE IDs were used, the accounts must be aligned by Microsoft Credentials support. Typical steps:
   1. Confirm which Microsoft account was actually used to book and take PL‑500.
   2. Sign in to Learn with that account and check Credentials → Certifications → Past exams.
   3. If the exam still does not appear, or if there are duplicate IDs (multiple Pearson VUE IDs or multiple Learn profiles), submit a support request so Microsoft can merge or correct the records.
   Use Microsoft Credentials support for:
   • Merging duplicate certification IDs or profiles.
   • Fixing issues where Pearson VUE shows the exam as delivered but Learn does not show the score or certification.

References:

• Exam scoring and score reports
• About online exams with Pearson VUE
• I attempted AZ 900 exam on 9th April and had scored 900 marks, yet I'm unable to find my certificate. - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A