Outlook won't send bigpond emails

Hello Christine Hay,

I understand that Bigpond mail can be received in Outlook and sent through Telstra Webmail, but Classic Outlook cannot send and says the outgoing SMTP server does not recognize the account. Since Webmail works, this is likely related to Outlook’s outgoing server settings or saved authentication.

Please note that this is a user-to-user forum, so contributors cannot access your Outlook app or mailbox directly but can help narrow down the issue.

Please check the SMTP settings in Classic Outlook:

1. Close Outlook, then open Control Panel.
2. Open Mail (Microsoft Outlook) > Email Accounts.
3. Select your Bigpond account > Change > More Settings.
4. On the Outgoing Server tab, enable My outgoing server (SMTP) requires authentication and choose Use same settings as my incoming mail server.
5. On the Advanced tab, confirm the outgoing server uses:
   • Server: smtp.telstra.com
   • Port: 465 with SSL/TLS, or 587 with STARTTLS
6. Save the changes, then test sending again.

Telstra lists these as the current Bigpond/Telstra outgoing mail settings, and Microsoft also recommends checking the outgoing server, port, encryption, username, password, and SMTP authentication when Outlook cannot send.

If the same message continues, please check with Telstra whether your account requires a separate secure mail password or app password for Outlook. This can matter when Webmail works but Outlook SMTP sign-in is rejected.

If the settings are correct, you can also try a new Outlook profile:

1. Close Outlook.
2. Press Windows key + R, type outlook /profiles, then press Enter.
3. Select Options > New.
4. Add the Bigpond account again using manual IMAP/POP setup.

References:

• Change or update email account settings in Outlook for Windows
• Telstra IMAP, POP and SMTP mail server settings (Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Please review the information carefully and avoid downloading any advertised products unless you trust the source. Microsoft is not responsible for third-party content or support.)

If you still need help from Microsoft Support, you can follow these steps to reach a live chat agent:

1. Visit the Microsoft Support contact page: Contact - Microsoft Support  
2. In the search bar provided on the page, type "Outlook issue" and press Enter.  
3. Click on the "Get Help" button that appears.  
4. Scroll down the page until you see and click on the "Contact Support" option.  
5. When prompted to select your product or service, choose "Other Products".  
6. For the category, choose "Outlook".  
7. Look for and click on "Chat with a support agent in your web browser".  
8. Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.  
9. Explain your situation clearly: Be concise but provide all the relevant details.    

I hope this helps guide you toward the correct support path.