Defender UWP App: "Something went wrong" on Credit Monitoring (Isolated to specific Local Profile)

Richard Hammers 70 Reputation points
2026-05-28T00:27:57.4966667+00:00

Details: Hello, I am experiencing a persistent state-sync bug within the standalone Microsoft Defender app on Windows 11.

Whenever I click on Credit Monitoring or Dark Web Monitoring, I instantly receive the error: "Something went wrong. Wait a bit then try again." This has been happening for over two weeks.

Issue Isolation (Why this is a Local Profile Bug):

  • Web Dashboard: Works perfectly.
  • iOS/Android App: Works perfectly.
  • Other PCs: My wife and son's Windows 11 PCs on the same home network have no issues.
  • Conclusion: My account/subscription is fine, and my network is fine. The issue is strictly localized to a corrupted auth token or cached state within my specific Windows User Profile on this specific machine.

Troubleshooting Steps Already Taken (Please do not suggest basic reinstalls): I have already attempted to clear the local state using the following methods without success:

  1. Standard uninstall/reinstall and sign out/sign in.
  2. "Deep" App Reset and Repair via Windows Settings > Installed Apps.
  3. Cleared relevant tokens from the Windows Credential Manager.
  4. Ran wsreset to clear the Store cache.
  5. Used PowerShell to re-register the app: Get-AppxPackage Microsoft.SecHealthUI -AllUsers | Reset-AppxPackage

I have also submitted an ETL diagnostic trace via the Feedback Hub so engineering can see the exact API failure: https://aka.ms/AA115qrq

Microsoft Security | Microsoft Defender | Other
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