Have not received my May 6th order number 4850647313

To check the status of order 4850647313 and why it has not been received yet, use the Microsoft Store order history and shipment tracking tools:

1. Go to the Microsoft account order history page at account.microsoft.com/billing/orders and sign in with the same Microsoft account used to place the order.
2. Locate the order dated May 6 (order number 4850647313) in the list. If it does not appear, adjust the Ordered within filter (for example, change from “Past 3 months” to a longer range).
3. Check the order Status:
   • If it shows Shipped, select Order detail and then use the Track Shipping link (if available) to see the latest tracking information from the carrier.
   • If it shows Pending, the order may require updated information or a different payment method; follow any prompts shown there.
4. If the order is marked as Shipped and the tracking shows delivered but the package was not received, or if the status has not changed for an unusually long time, contact Microsoft Support via the Microsoft Store support channels for further investigation.

Note that Microsoft Store delivery times depend on the shipping method and region (for example, many standard deliveries are within about 3–7 business days, but can take longer around holidays or due to circumstances beyond Microsoft’s control). If the order was placed on a weekend, holiday, or late in the day, processing may have started on the next business day.

References:

• View your Microsoft Store order history
• Shipping options, costs, and delivery times