Pc keeps freezing randomly only solution is rebooting : LiveKernelEvent code 124

MP 20 Reputation points
2026-05-27T19:00:24.9133333+00:00

Hello,

I'm facing some real issues about freezes, here is the thing :
Source

Windows

Résumé

Erreur matérielle

Date

‎25/‎05/‎2026 23:26

Statut

Non signalé

Description

Un problème rencontré avec le matériel a provoqué un dysfonctionnement de Windows.

Signature du problème

Nom d’événement du problème : LiveKernelEvent

Code: 124

Paramètre 1: 7

Paramètre 2: ffff9285e1590020

Paramètre 3: 0

Paramètre 4: 0

Version du système d’exploitation: 10_0_26200

Service Pack: 0_0

Produit : 768_1

Version du système: 10.0.26200.2.0.0.768.101

Identificateur de paramètres régionaux: 1036

Fichiers qui aident à décrire le problème

WHEA-20260525-2326.dmp

sysdata.xml

WERInternalMetadata.xml

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260509_1_EC_0_inject.etl

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260509_1_EC_0.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector.etl

memory.csv

sysinfo.txt

WERInternalRequest.xml

Thanks a lot for the help !

Windows for home | Windows 11 | Performance and system failures
0 comments
Answer accepted by question author
David-M 127.3K Reputation points Independent Advisor
2026-05-28T16:24:34.7+00:00

Thank you for the screenshot.

I'll try updating BIOS

Yes. Update the BIOS to the latest version following Gigabyte's instructions. If you have any questions, don't hesitate to ask.

Just one detail: Version F16a is a test version, so install version F15 first. If the problem persists, then install version F16a.

After updating the BIOS, download the latest Chipset driver from the link below and install it.

https://www.gigabyte.com/Motherboard/B760-DS3H-rev-10/support#Support-Driver

Driver name: Intel INF installation

Version: 10.1.19899.8597

(Extract the ZIP file, and double-click the file mb_driver_665_infupdate_10.1.19899.8597 to run it. Then, follow the on-screen instructions to install the driver.)

Then, restart (not shutdown) your PC and see if the system will work stably.

If the crash occurs again after doing this, please share the dump file it created.

Feel free to ask any questions you may have.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Was this answer helpful?

1 person found this answer helpful.

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. David-M 127.3K Reputation points Independent Advisor
    2026-05-27T19:34:55.69+00:00

    Hi. I'm David, and I'm happy to help you.

    This behavior can occur for several reasons. It is necessary to investigate.

    Please see if your computer created minidump files.

    These files are in C:\Windows\Minidump.

    (If you don't have a Minidump folder, check if it is in the plural Minidumps.)

    Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

    Then, post the link to the ZIP file here so I can have a look.

    Looking forward to your reply.

    Was this answer helpful?

  2. MP 20 Reputation points
    2026-05-27T19:06:16.2366667+00:00

    i maybe forgot to add this line from the details :
    ID du récipient : LKD_0x124_7_GenuineIntel_FIRMWARE_{8f87f311-c998-4d9e-a0c4-6065518c4f6d}_IMAGE_GenuineIntel.sys

    Was this answer helpful?

    0 comments

  3. AI answer

    2026-05-27T19:00:49.0666667+00:00

    LiveKernelEvent code 124 corresponds to the bug check WHEA_UNCORRECTABLE_ERROR (0x124), which is typically caused by a hardware problem.

    From the provided context:

    • Bug check 0x124 is usually related to physical hardware failures.
    • Common causes include:
      • Overheating (insufficient or failing cooling, dust, poor airflow).
      • Defective hardware components (RAM, CPU, motherboard, or other devices).
      • Overclocking (CPU, GPU, or memory) or undervolting.
      • Less commonly, a faulty driver that causes hardware to fail.

    Recommended actions based on this:

    1. Remove overclocking
      • If any CPU, GPU, or RAM overclocking is enabled (including XMP/EXPO profiles), disable it in the BIOS/UEFI and run at default settings.
    2. Check cooling and temperatures
      • Ensure all fans are working and that heatsinks and vents are not blocked by dust.
      • Confirm that CPU and GPU temperatures stay within safe ranges under load.
    3. Run hardware diagnostics
      • Use system or OEM diagnostics to test memory (RAM) and CPU.
      • If available, run extended memory tests to check for defective RAM.
    4. Check drivers and devices
      • Update or reinstall device drivers, especially for chipset, storage, and graphics.
      • If a specific device was recently added or a driver recently changed, revert or remove it and test.

    If freezes continue, collect and analyze the WHEA dump (WHEA-*.dmp) with Windows debugging tools as described in the WHEA and bug check documentation to identify which hardware component is reporting errors.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.