incorrect suspended from GroupMe, how do I regain access to connect with my students?

To regain access and get human support for a suspended or locked GroupMe account, the supported path is to contact GroupMe support directly and work with an agent.

Use these steps:

1. Go through the GroupMe help site
   • Start at the GroupMe help & learning page: https://support.microsoft.com/groupme
   • Review any relevant troubleshooting articles under Troubleshoot in case there is guidance related to sign-in or account issues.
2. Contact GroupMe Customer Services
   • Use the official Contact us entry point for GroupMe support: https://go.microsoft.com/fwlink/?linkid=2248342
   • From there, submit a support request or start a chat session.
   • Clearly state that the GroupMe account is locked or suspended, that it is used to communicate with students, and that access is urgently needed.
3. Use chat support during staffed hours
   • Chat support is available:
     • Monday–Friday 7:00am–11:00pm US Eastern Time
     • Monday–Friday 6:00am–10:00pm US Central Time
     • Monday–Friday 4:00am–8:00pm US Pacific Time
   • During those hours, request to work with an agent on the existing ticket or open a new one if necessary.

If the issue is related to phone-number verification or PIN delivery (for example, if re-registering the account), also review:

• Phone registration requirements and troubleshooting if SMS verification is failing.
• PIN troubleshooting if a verification PIN is not being received.

These steps route the case to the appropriate GroupMe support team; there is no separate public phone number for GroupMe support beyond the official “Contact us” channel.

References:

• GroupMe help & learning
• How do I contact GroupMe Customer Services?
• How do I register my phone number on GroupMe?
• What do I do if I didn't receive my GroupMe PIN?