Sympathetic fee waiver

Question

Sympathetic fee waiver

Aziz Olaide Kafayat 0

Dear Azure Support Team,

I am writing to urgently request a one-time billing waiver and assistance with clearing active resources on my account.

I recently completed a cloud training program with TechCrush, where I used this account for learning purposes. At the conclusion of the course, I attempted to delete all deployed resources to avoid charges. However, I received a billing notification indicating that services are still active and incurring costs. I sent an email some week back to ******@mail.support.microsoft.com but I did not receive any response. Charges on the account are usually under $5 when I set it up initially so I really do not understand how my costs racked to that amount. If you check the profile,you will notice I didn’t log into the profile during that period.

As an entry-level student with no current income from these cloud deployments, I cannot afford this invoice. I kindly request the following:

A one-time credit or waiver for the unexpected charges incurred on this subscription.

Immediate termination and deletion of all running Virtual Machines (VMs), storage accounts, and associated services, as I am having difficulty locating and stopping the specific resources causing the billing spike. I think I have done this but kindly help me check in case I missed some resources.

I am committed to managing my cloud footprint responsibly moving forward. I will implement strict cost management alerts and ensure all resource groups are thoroughly deleted after future practical sessions.

Thank you for your understanding and assistance in resolving this matter.

Sincerely,

Aziz Olaide Kafayat

Azure subscription 1 (

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-05-27T21:14:44.8133333+00:00
Hello Aziz, it sounds like you ran into unexpected charges because some resources were still running after your training ended. Let’s tackle this in two parts—shutting down and deleting any lingering resources, then submitting a one-time credit waiver request.

Find and delete all remaining resources a. In the Azure portal, go to “All resources” and make sure your subscription is selected. Sort or filter by “Running” and scan for any VMs, disks, NICs, public IPs, load balancers, App Services, etc. b. Alternatively, if you organized your assets in resource groups, go to “Resource groups,” pick each RG and click “Delete resource group.” This removes everything inside in one shot. c. If you prefer command-line: – Azure CLI:
```bash az login az account set --subscription <subscription Id> az group list --query "[].name" -o tsv | xargs -n1 az group delete --yes --no-wait ```
– PowerShell:
```powershell Connect-AzAccount Select-AzSubscription -SubscriptionId <subscription Id> Get-AzResourceGroup | Remove-AzResourceGroup -Force ```
d. After a few minutes, verify in “Cost Management + Billing > Cost analysis” that no services are accumulating usage.

Investigate what drove your costs up – In the portal, navigate to Cost Management → Cost analysis → set scope to your subscription. Group by “Service” or “Resource.” That will show exactly which service (e.g., storage transactions, outgoing bandwidth, VM uptime) caused the spike. – This quick check underpins your credit waiver rationale when you open the billing ticket.

Requesting a one-time waiver – Go to the Azure portal’s “Help + support” blade and create a new support request: • Issue type: Billing • Subscription Id • Problem type: “Credit or refund” • Provide details: that you’re a student in training, didn’t log in during that period, and your costs unexpectedly spiked under $5 to the current amount. – Explain you already emailed but got no reply, and you need a one-time courtesy credit due to your learning scenario. – After submission, you’ll get a support case number—watch for updates in the portal.

Prevent future surprises – Enable budgets and alerts in Cost Management so you get notified when costs hit, say, $1 or $3. – Always delete entire resource groups when you finish labs. – Consider tagging resources for quick visual checks.

Hope this helps you clear out everything and get the billing team to review your waiver request! Let me know if you run into any errors deleting resources or need more cost-breakdown guidance.

Reference links

• Credits and adjustments overview: https://docs.microsoft.com/azure/cost-management-billing/manage/ea-portal-enrollment-invoices#credits-and-adjustments

• Check sponsorship / credit balance (if you’re on a sponsored offer): https://www.microsoftazuresponsorships.com/Usage

• Cost analysis how-to: https://docs.microsoft.com/azure/cost-management-billing/costs/cost-analysis-common-uses#view-enrollment-monthly-cost-by-term

Hope this helps. If the information was useful, please consider accepting the answer and upvoting. Feel free to reach out if you need any further assistance. Thank you.
Aziz Olaide Kafayat 0 Reputation points

2026-06-02T11:31:11.7866667+00:00

Thank you for your response. I already disabled the resources. However, when I tried to request for a refund/waiver, it indicated that I did not have a subscription. I checked and noticed that my subscrition has been disabled and so I will need futher help and support to get this billing waiver. I look forward to your response. Thank you.

1 answer

Your answer

Aziz Olaide Kafayat 0 Reputation points

2026-06-02T11:31:11.7866667+00:00

Thank you for your response. I already disabled the resources. However, when I tried to request for a refund/waiver, it indicated that I did not have a subscription. I checked and noticed that my subscrition has been disabled and so I will need futher help and support to get this billing waiver. I look forward to your response. Thank you.

Answer 1

Billing waivers, refunds, and subscription-specific investigations (including checking which resources are still running) can only be handled by Azure billing support engineers with access to the subscription and invoices.

To request a one-time credit/waiver and help with stopping all billable resources, create a free billing support request from the Azure portal:

Go to Help + support in the Azure portal or open this link: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview
Select New support request.
For Issue type, select Billing.
Select the affected subscription (for example, the subscription ID provided).
For Problem type, choose Refund Request or the closest billing/charge option.
In the description, clearly state:
- That the subscription was used for training/learning.
- That resources were believed to be deleted but charges continued.
- That a one-time courtesy credit/waiver is requested.
- That assistance is needed to identify and stop/delete any remaining billable resources.
Complete Additional details (include subscription ID and relevant dates) and submit the request.

Billing and subscription support is available 24x7 and is free. A billing engineer can:

Review the unexpected charges and determine whether a credit/waiver is possible.
Help identify any remaining chargeable resources and guide through stopping or deleting them.

If the subscription is already disabled due to non-payment, still use the same Billing support request path; billing support can assist with past-due balances and disabled subscriptions.

For future use, to avoid similar issues:

Use Cost Management + Billing → Cost Management → Cost analysis to monitor charges.
Set budgets and alerts so that notifications are sent before costs grow unexpectedly.

References: