How to fix AADSTS5000225: This tenant has been blocked due to inactivity

Question

How to fix AADSTS5000225: This tenant has been blocked due to inactivity

HimanshuPandya-5224 35

I created an Azure account a few years ago and haven't used it since. Looks like my tenant got blocked/deleted due to inactivity. Now when I try to login to portal.azure.com with my existing Microsoft account, I'm getting this error:

Error code: AADSTS5000225 - This tenant has been blocked due to inactivity.

Error code: interaction_required (This tenant has been blocked due to inactivity.)

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Trace ID: ebc0265f-4755-4d04-a4cf-26af1eb53c00
Correlation ID: 019e690d-4bd7-750a-919f-81ea7e8ecb56
Timestamp: 2026-05-27 10:48:59Z

I don't want to recover the old tenant or any data. I just want the old tenant removed from my account so I can create a new Azure subscription with the same email.

Also tried signing up for Pay-As-You-Go with the same account but getting the same error there too. Since I can't login to the portal, I'm unable to raise a support request from there either.

Can you please help detach/clear the blocked tenant from my account?

Thanks

Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-27T10:51:27.27+00:00

Hello @HimanshuPandya-5224

We need few details to proceed further. Please check your Private messages tab and provide those details.

Answer accepted by question author

0 additional answers

Your answer

Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-27T10:51:27.27+00:00

Hello @HimanshuPandya-5224

We need few details to proceed further. Please check your Private messages tab and provide those details.

Answer 1

Rukmini 43,995 Microsoft External Staff Moderator

Hello @Himanshu Pandya As discussed over private messages, please login to Azure with the tenant specific endpoint and pass the tenant ID I provided.

https://portal.azure.com/TenantID

And you will be able to access Azure portal.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

HimanshuPandya-5224 35 Reputation points

2026-05-27T11:39:07.9533333+00:00

Just to confirm, for the next 20 days, I must authenticate using the endpoint tied to the new TenantID until the old tenant is fully removed. Once that happens, I can log in as usual without providing a TenantID.
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-28T11:32:55.26+00:00

Himanshu Pandya you need use the same as your email ID is linked to your old Tenant which is not active.
skaman 5 0 Reputation points

2026-05-29T22:43:49.2566667+00:00

Hello Rukimini or other folks, would you be able to assist me as well? Same scenario, routed to call, routed to chat, routed to another chat, routed to ... call. Broken process unfortunately. I would like to setup a new tenant, but there is no mechanism to do so for self-serve.

Error message: interaction_required:

AADSTS5000225: This tenant has been blocked due to inactivity.

To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 3edbc303-3cc9-467d-a2bc-217c9e920600

Correlation ID: 019e75d9-b336-7fce-9578-f7d6a3cfcfce

Timestamp: 2026-05-29 22:27:42Z

Diagnostics check all green
HimanshuPandya-5224 35 Reputation points

2026-06-02T09:59:01.6566667+00:00
Hi @skaman 5 , if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." then you can try below options at your end. Take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/

Go to Entra ID -> Overview, and click on Manage tenants

Create a new Tenant and get its Domain name

Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

If above optios are not working for you then I would recomend you to start a new thread and someone from MS support team will be able to assist you there.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

How to fix AADSTS5000225: This tenant has been blocked due to inactivity

Sign-in failed

0 additional answers

Your answer