issue while taking Azure AI-900 exam

The issue must be handled by the official certification support channels; it cannot be fixed from the Q&A site.

Take these steps:

1. Collect evidence
   • Keep the exam confirmation email, payment receipt, and any screenshots showing that the exam was disabled partway through.
2. Contact Microsoft Credentials/Certification Support
   • Go to Microsoft Credentials Support: https://aka.ms/credentialssupport
   • Sign in with the same Microsoft account used to schedule the AI-900 exam.
   • Complete the profile details if prompted, save, then open the same link again.
   • Create a support request under:
     • Product Family: Learning
     • Service: Microsoft Credentials
   • Describe that the AI-900 exam session ended unexpectedly after 12 questions and include your screenshots and exam date/time.
3. If the issue is with scheduling or delivery (Pearson VUE)
   • If Pearson VUE was the delivery provider and the problem occurred in their system, also contact Pearson VUE Support as indicated in the exam help page: https://learn.microsoft.com/en-us/credentials/support/help

Support can review the interrupted session and advise on rescheduling, vouchers, or next steps. Q&A moderators typically redirect such cases to Certification Support because only they can access exam records and take action on interrupted exams.

References:

• Exam frequently asked questions
• Microsoft Certification Exam – Candidate Agreement
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• Unexpected Error When Scheduling Exam - Microsoft Q&A
• How to reschedule the exam - Microsoft Q&A