Virtual keyboard/Clipboard history, Start menu Search bar, and Outlook (MS Store) keep breaking together on Surface Pro 11

Stan 20 Reputation points
2026-05-26T10:35:17.99+00:00

Hello,

I just bought a brand new Surface Pro 11 13" (OLED, Snapdragon X Elite, 16Gb). It is running Windows 11 Home, 25H5, build 26200.8457.

When I started using it, 3 features started breaking after 1 restart:

  1. Outlook (new, MS Store install) either opens and immediately closes, or doesn't open at all.
  2. The clipboard history, text-to-speech assistant, emoji menu, and more importantly the virtual keyboard (the one you can use all the previous tools from, that usually shows up when no type cover is attached): none of these open at all. The virtual keyboard doesn't show up when the type cover is absent and the cursor is in a text field. It doesn't show up when I keep the icon in the taskbar bottom right tray and tap on it with a finger either.
  3. The Start menu search bar doesn't let me access it. When I try clicking on it, it just won't let me into the text field for it. The start menu layout doesn't make up for it. I can't access it no matter if it is in the start menu itself or in the task bar. When I open the start menu, the cursor is automatically placed on my apps, as if I was using the tab key even though I'm not.

At first, I thought it was one/some of my emulated programs that caused these issues, as I am not too familiar with ARM-powered devices. I tried making new users and installing programs I thought could be culprits one by one, and restarting after each install. But no matter the programs, the issues showed up again. I tried reinstalling Windows from a local save, but after installing the same programs, the issue kept showing up. I also tried running /scf scannow and DISM commands. At this point, I had installed no Windows update on this device on my own.

Ultimately, I tried: reinstalling Windows from an online save (complete reinstall with files wiped). After setup, all of the features above behaved normally (I checked for each). Then, I installed Windows updates ONLY (no program/app, be it Microsoft or third-party). The updates in question are: KB5087051, KB5054156, KB5078674, KB5090935. I then restarted the device from the Start menu. After the restart, these three features were broken again.

I would please like to first get help for the virtual keyboard not working. I'm coming from a Surface Pro 8 and I use it most like a tablet, so the virtual keyboard is absolutely vital to me.

I appreciate any help. Thank you

Windows for home | Windows 11 | Input and language
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Answer accepted by question author
Ahmad_Al-mafalany 85 Reputation points
2026-05-26T10:38:40.9066667+00:00

Based on what I found the problem is most likely a bug with Windows build 26200.8457 on the Snapdragon X Elite platform.

The issue came back right after I installed KB5087051 and KB5090935 on a system so those updates are probably causing the problem with the tablet input on ARM devices.

Here is the fix, for your keyboard:

The quick fix is to restart the background service:

Press Win + R type services.msc and press Enter.

Look for Touch Keyboard and Handwriting Panel Service.

Right-click it. Select Restart. If its stopped click Start.

To make it easier set the "Startup type" to Automatic so you don't have to do this every time you start up.

Check the setting:

Go to Settings > Time & Language > Typing > Touch Keyboard.

Make sure "Show the touch keyboard when there’s no keyboard attached" is turned On.

The permanent fix:

Since the updates are causing the problem you need to block or uninstall KB5087051 and KB5090935. Check if Microsoft has patches that fix this crash on ARM devices before re-enabling updates.

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