Azure refund request stuck with no response after 15 days.

Question

Azure refund request stuck with no response after 15 days.

kcw 0

Issue Summary: I'm a recent CS grad using Azure to learn cloud and observability tooling. I was charged CA$65.57 for an Azure Managed Grafana instance I forgot to delete — it was never accessed during the billing period. I submitted a refund request, then opened a billing support case when I heard nothing back. It's now been about 15 days since my first request with no response, and the confirmation emails are no-reply so I can't follow up that way.

Timeline:

5/10/2026: Submitted refund request via the expedited refund flow (status showed "request received").

5/17/2026: Opened a billing support case (Severity C) since I hadn't heard back.

5/25/2026 (today): Still no response on either the refund request or the support case — about 15 days total since my first request. The Managed Grafana resource was never used and has since been deleted.

Request: Could a moderator help check the status of my billing refund/support case, or advise how to escalate it? I'd really appreciate any help getting this reviewed. Thank you.

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-05-25T20:50:24.5633333+00:00

Hello kcw, sorry you’ve been waiting so long for a billing update. I know it’s frustrating when you submit a refund request and don’t hear back.

Since the billing requested has to be revied from the Subscription and billing team to proceed further, But your request is most likely stuck/unassigned or delayed in billing queue, not ignored or rejected.

We have reached out to you in Private messages for additional details, could you please look into it and share us the details?

Hope this helps! Thanks.
Brandon Leduc 0 Reputation points

2026-05-26T16:39:38.7833333+00:00

I'm having trouble with the same thing. Is there any way you could help me?

1 answer

Your answer

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-05-25T20:50:24.5633333+00:00

Hello kcw, sorry you’ve been waiting so long for a billing update. I know it’s frustrating when you submit a refund request and don’t hear back.

Since the billing requested has to be revied from the Subscription and billing team to proceed further, But your request is most likely stuck/unassigned or delayed in billing queue, not ignored or rejected.

We have reached out to you in Private messages for additional details, could you please look into it and share us the details?

Hope this helps! Thanks.
Brandon Leduc 0 Reputation points

2026-05-26T16:39:38.7833333+00:00

I'm having trouble with the same thing. Is there any way you could help me?

Answer 1

Amira Bedhiafi 43,046 MVP Volunteer Moderator

Hi !

Thank you for posting on MS Learn Q&A.

This a public community forum, so members usually cannot check or approve account specific billing or refund cases directly. For privacy, I recommend removing or masking the full invoice ID and support request number from the public post.

I already upscaled your thread.For this case, the best next step is to follow up from the Azure portal not by replying to the no-reply email.

Since the case is Severity C, Microsoft lists this as minimum business impact and business hours contact only, but after 15 days with no response it is reasonable to request escalation or create a new Billing support request referencing the existing case number if you cannot update the current one.

I would avoid creating multiple unrelated tickets, but one clearly linked follow up billing case is reasonable if the existing one is not receiving any response.

kcw 0 Reputation points

2026-05-25T20:33:54.6933333+00:00

okay I will open a new Billing support request referencing the existing case number. thanks for your advice.