Unable to link Gmail event attendance to Hotmail profile for DP-900 50% discount

The discount is tied to the email address used to register for the event and is applied to the corresponding Microsoft Learn / Certification profile. In this scenario, the Azure Data Fundamentals Virtual Training Day registration and attendance were under the Gmail address, so the discount is associated with the Gmail-based profile, not the Hotmail-based profile.

Key points from similar cases and guidance:

1. The discount is applied to the Learn profile for the email address used to register for the event and appears automatically at the final stage of checkout for eligible exams.
2. For event-based offers (such as Virtual Training Days, Ignite, Build, etc.), the instructions consistently state to enter or use the same email that was used to register for the event when checking for discounts.
3. The older “Exam Discounts” email-linking flow (where an event email could be entered and linked) is no longer exposed in the same way, and a single Learn profile can only have one personal account (MSA). This prevents adding both Gmail and Hotmail as separate personal accounts to one profile.
4. In a similar DP-900 discount issue, the discount appeared automatically once the associated Microsoft Learn account had been active for more than 48 hours.
5. When issues persist (for example, needing a discount moved or manually applied, or credential data corrected), the recommended path is to open a support request with the Credentials Support team.

Practical next steps based on the available guidance:

1. Ensure that the Microsoft Learn / Certification profile associated with the Gmail address is active and that sign-in and profile details are complete.
2. Wait at least 48 hours after the Learn account associated with the event email (Gmail) becomes active, then attempt scheduling the DP-900 exam again and proceed to the final checkout stage to see if the 50% discount appears automatically.
3. If the discount still does not appear or if it must be associated with the Hotmail-based profile instead, submit a request to Credentials Support so they can review the event registration and discount eligibility and assist with applying or correcting the discount/credentials:
   • Use the guidance at the Credentials Support help page referenced in the context.
   • Provide event details (Virtual Training Day name and dates), the Gmail address used for registration, and the Hotmail address used for the main Learn Certification Profile.

For other Learn profile account issues (such as adding or managing login accounts), use the Learn profile settings and account management guidance referenced below.

References:

• Troubleshooting common training issues in Microsoft Learn
• What email should be linked to claim exam discount tied to Events?
• Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Frequently asked questions (profile)
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