Can't create an access package for an agent while having an E7 licence already

Question

Can't create an access package for an agent while having an E7 licence already

Nathanel 40

I'm creating an access package to give permissions to my agent. When creating the access package i have an error saying I need a ME7 license. my user already have this license assigned.

What can I do ?

Thanks

Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-25T13:49:02.93+00:00
Hello Nathanel

Even if an E5/EMS license has previously been granted, this issue results from Entra Identity Governance (Entitlement Management) licensing not being recognized for the user creating the access package.

Please confirm:

Microsoft Entra ID Governance and P2 entitlement are enabled for the creator account (not the target user).

The service plan is enabled and the license is fully assigned (not partially disabled via group-based licensing).

Re-sign in after waiting for licensing propagation (15–60 minutes)

This is typically a licensing evaluation/propagation issue in Identity Governance rather than a configuration issue, so if it is currently correct, reassign the license once to refresh entitlement or try another licensed admin account.
Nathanel 40 Reputation points

2026-05-25T14:01:07.9433333+00:00

Hello

Thanks for the fast responses. I have a ME5 and ME7 license assigned to my user. I unassign the ME5 and still got the same issue. All features are activated for a long time.

I'm not using gorup based licensing.

Any other ideas ?

Thanks
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-25T14:03:26.93+00:00

Nathanel

Thank you for sharing the details will check internally and get back to you!
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-29T09:48:02.0933333+00:00

Hello @Nathanel

Following up to see if the above provided information was helpful. If you have any further queries do let us know.

Answer accepted by question author

0 additional answers

Your answer

Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-25T13:49:02.93+00:00

Hello Nathanel

Even if an E5/EMS license has previously been granted, this issue results from Entra Identity Governance (Entitlement Management) licensing not being recognized for the user creating the access package.

Please confirm:

Microsoft Entra ID Governance and P2 entitlement are enabled for the creator account (not the target user).

The service plan is enabled and the license is fully assigned (not partially disabled via group-based licensing).

Re-sign in after waiting for licensing propagation (15–60 minutes)

This is typically a licensing evaluation/propagation issue in Identity Governance rather than a configuration issue, so if it is currently correct, reassign the license once to refresh entitlement or try another licensed admin account.
Nathanel 40 Reputation points

2026-05-25T14:01:07.9433333+00:00

Hello

Thanks for the fast responses. I have a ME5 and ME7 license assigned to my user. I unassign the ME5 and still got the same issue. All features are activated for a long time.

I'm not using gorup based licensing.

Any other ideas ?

Thanks
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-25T14:03:26.93+00:00

Nathanel

Thank you for sharing the details will check internally and get back to you!
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-05-29T09:48:02.0933333+00:00

Hello @Nathanel

Following up to see if the above provided information was helpful. If you have any further queries do let us know.

Answer 1

Rukmini 43,995 Microsoft External Staff Moderator

@Nathanel

Since the license is directly assigned and service plans are enabled, please also verify:

The account creating the access package has an admin role such as Identity Governance Administrator or Global Administrator.
The tenant still has available Entra ID Governance/P2 license capacity remaining.

Also try this refresh workaround:

Remove all Entra-related licenses from the user
Wait 20–30 minutes
Reassign only the ME7 license
Sign out completely and retry in InPrivate mode

Nathanel 40 Reputation points

2026-06-01T18:44:42.1666667+00:00

Hello @Rukmini

Sorry for the delay. I unassigned the ME5 license and keep only the ME7 license. I tried 48h later and now it works.

Thanks
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-06-01T21:05:10.5+00:00

Hello @Nathanel

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.