Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
Recover Azure Account
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Timothy Billett
0
Reputation points
Hello,
I want to sign into my personal Azure account. I am seeing an error message...
Sign-in failed
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <pii removed> Correlation ID: <pii removed> Timestamp: 2026-05-24 23:46:34Z
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator2026-05-25T01:17:39.72+00:00 Thank you for reaching out to Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
2026-05-28T04:11:10.9633333+00:00 Could you please provide in private message to proceed further?
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