Name correction and certification record re-association for my Microsoft Certification Profile

美津子 0 Reputation points
2026-05-24T02:37:44.9066667+00:00

After changing my name, my certification information stopped appearing and I can no longer register for exams. I would like to request a name correction and certification record re-association for my Microsoft Certification Profile.

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  1. AI answer

    2026-05-24T02:37:57.4933333+00:00

    Follow these steps to correct the name and get certification records re-associated so exam registration works again:

    1. Verify and correct the Learn profile being used
      • Sign in to the Microsoft Learn profile that should hold the certifications: https://learn.microsoft.com/en-us/users/me
      • Confirm it is the same account previously used for exam registration and certifications. If certifications were earned under a different login, they may be on another profile.
      • If multiple Learn profiles exist under different login accounts, sign in with each possible account (personal Microsoft, work/school) to locate where the certifications appear.
    2. Fix missing certifications (if they are not visible)
      • Review the guidance in Missing Exams or Certifications:
        • Confirm the credential requirements were met by checking the relevant exam or certification details pages.
        • Make sure the correct Learn profile is being used and that the login account matches the one used when registering for exams.
        • If exams were taken via Certiport, note that those certifications do not currently appear in the Learn profile and must be managed via Certiport.
      • If certifications are still missing after checking all possible accounts, contact Microsoft Credentials Support (see step 4).
    3. Update the legal name on the Learn profile
      • Go to Learn profile Settings: https://learn.microsoft.com/en-us/users/me/settings
      • Use the Legal Name section to update the name to match current legal identification.
      • If a message appears instructing to contact Certification Support to change the legal name (for example, when an exam is booked or additional verification is required), follow that link to open a support request with the Credentials Support team.
    4. Contact Microsoft Credentials Support for name correction and record re-association
      • Use Credentials Support to request:
        • Legal name correction on the certification profile (if it cannot be fully updated via Settings), and
        • Re-association of existing certification records and exam history to the correct Learn profile so that certifications reappear and exam registration works again.
      • When submitting the request, provide:
        • Learn Username (from the Learn profile),
        • Details of the name change,
        • Any known previous login accounts used for exams,
        • Exam details (exam codes, dates, and delivery provider such as Pearson VUE or Certiport) to help the support team locate and re-associate records.
    5. If multiple Learn profiles exist, merge them (if applicable)
      • If more than one Learn profile was created and only one contains a personal Microsoft login account, a profile merge can be performed:
        1. Sign in to the profile that should become the main profile.
        2. In login account management, choose Add login account.
        3. If the added login is associated with another Learn profile, a merge will be triggered.
        4. All learning progress, credentials, and transcripts from the second profile will be merged into the signed-in profile.
      • Note: Merging is permanent and cannot be undone. If the limit of five work or school login accounts is exceeded, the merge will be canceled and must be retried after resolving the limit.
    6. Confirm exam registration works again
      • After support completes the name correction and record re-association, and any necessary profile merge is done, return to the Certifications area in the Learn profile and verify that:
        • Certifications and exam history are visible, and
        • Exam registration pages allow scheduling new exams as normal.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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