Mial confirming my MS AI900 examination is missing from inbox

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To confirm the AI-900 exam booking and deal with the missing confirmation email, follow these steps:

1. Verify the exam appointment in Microsoft Learn
   • Sign in to the Microsoft Learn profile that was used to schedule the exam.
   • Open the credentials page: https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab
   • Check for the scheduled AI-900 exam appointment there. If it appears, the booking is confirmed even if the email is missing.
2. Check email issues on the mailbox side
   • Make sure the confirmation email is not in Junk/Spam, Deleted Items, Archive, or other folders.
   • If using Outlook.com or Outlook on the web, also check:
     • Focused/Other tabs (the message may be in Other).
     • Rules and Sweep rules that might have moved or deleted the message.
     • Blocked senders list and junk settings.
3. If the exam time has passed and sign-in failed
   • If the exam cannot be taken at the scheduled time (for example, because sign-in details from the email were not available), contact the exam delivery provider’s support (Pearson VUE or Certiport, depending on where the booking was made) and explain the situation.
   • If the exam was scheduled through Microsoft Learn, also contact Microsoft Credentials Support for help with the booking and options for rescheduling or re-taking: https://learn.microsoft.com/en-us/credentials/support/help
4. For future exams
   • Always confirm the booking in the Learn profile (step 1) as soon as the exam is scheduled.
   • Keep a copy of the appointment details (date, time, provider, and confirmation/registration ID) outside of email in case the message goes missing.

References:

• Missing Exams or Certifications
• Can’t see my scheduled Microsoft exam?????? - Microsoft Q&A