SC100 certification is not showing up in my account

SC100 and SC300 are associated with different Microsoft Learn profiles because they were earned under different login accounts (personal vs. corporate). To have SC100 appear with SC300 in a single profile, the Learn profiles need to be linked/merged and, if still missing, certification support should be contacted.

Follow these steps:

1. Confirm which profile has which exam
   • Sign in to Microsoft Learn with the personal Gmail account and open the Certifications tab to confirm SC300 is visible.
   • Sign out, then sign in with the corporate account and confirm SC100 appears there.
2. Link and merge the two Learn profiles
   • Use the guidance to add both login accounts to a single Learn profile and merge them so that certifications from both accounts appear together:
     • https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile
     • https://learn.microsoft.com/training/support/faq?pivots=profile#can-i-merge-two-profiles-of-mine-into-one
   • After merging, SC100 and SC300 should both appear under the same unified profile.
3. If SC100 still does not appear after merging
   • Use Microsoft Credentials Support to open a support request about the missing certification and specify that the exam appears under the corporate profile but not under the merged/personal profile: Microsoft Credentials Support.
4. If the certification is still missing from the unified profile
   • Use the dedicated certification support channel for exam and certification issues and delays: contact us.

These steps align with the standard process for missing or split certifications across multiple Learn profiles.

References:

• Missing Exams or Certifications
• Certificate Not Received - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A
• Missing certification while exam passed - Microsoft Q&A
• An Important Update on Microsoft Training and Certification