how to get an eamil address to open a case for a credentials issue

Abdurrahim Sahin 20 Reputation points
2026-05-22T08:09:09.7133333+00:00

My exam appears in Past Exams but my certification and badge do not appear in my Credentials. I used a different email address (Gmail) for Pearson VUE. Please merge my Pearson VUE account with my Microsoft Learn account (Hotmail).

Thanks,

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2026-05-22T08:09:24.6833333+00:00

To resolve missing certifications/badges and the different email addresses used with Pearson VUE and Microsoft Learn, a support case with Microsoft Credentials Support is required. There is no direct support email address; support is provided via an online form and responses are sent by email.

Follow these steps:

  1. Go to the online support request page: Credentials Support.
  2. Under Product family, select Learning.
  3. Under Product or Service, select Microsoft Credentials.
  4. Choose the category that best matches the issue (for example, missing certifications or profile/account issues).
  5. For Types of Support, select Professional No Charge.
  6. Enter location and time zone.
  7. Select Email as the preferred contact method.
  8. In the description, clearly state:
    • That the exam appears under Past exams in the Learn profile.
    • That the certification and badge do not appear under Credentials.
    • That a different email address was used for Pearson VUE (Gmail) than for Microsoft Learn (Hotmail).
    • The Learn username (from Learn Settings) and any relevant Pearson VUE details (such as exam ID and date).
  9. Submit the case. A case number will be shown and a confirmation email will be sent from ******@mail.support.microsoft.com.

If the certification itself is missing from the Learn profile, also review the guidance for missing exams or certifications to confirm the correct account is being used and that the credential requirements are met. If still missing, contacting Microsoft Credentials Support as above is the next step.

For any Pearson VUE–specific account or exam-delivery issues, Pearson VUE Support can also be contacted using the links under Exam Delivery Partners in the credentials support article.

References:

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  1. Gérard Oomens 132.5K Reputation points Volunteer Moderator
    2026-05-22T21:45:01.5633333+00:00

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