Partner Center Identity Verification Rejected - Cannot Find Resolve Button

I am trying to complete Publisher Verification for my Azure app

registration but I am stuck on Identity Verification in Partner Center.

Issue:

• I uploaded my New York State government ID
• Identity Verification was rejected
• I cannot find the Resolve button to resubmit
• I have an open support ticket with no response (Tracking ID: 2605190010003160)

My Details:

• Company: Answer'd LLC
• Partner ID: 7113128
• Primary Contact: Syed Banure
• Email: ******@answerdai.com
• Partner Center Login: ******@AnswerdLLC.onmicrosoft.com

What I need:

1. Why was my ID rejected
2. What document should I upload instead
3. How to access the Resolve button to resubmit
4. Complete the identity verification so I can finish publisher verification for my Azure app registration

This has been pending for almost 2 weeks. Please escalate urgently.

Thank you,