My account is locked and Microsoft support is not answering

Josefine Fransson 0 Reputation points
2026-05-20T15:58:20.1533333+00:00

My son bought a nex x box series X. His old one is an x box one. Everytime he logged in to the new device it said the password was invalid so we had to change it several times and now the account is locked. I have filled out a form and sent to Microsoft but haven’t gotten a response in four days. I have tried all links that I have found to reset my account and nothing is working and it’s impossible to get in contact with anyone!!! My son can’t play any of his games and I can’t access my emails! We are both going crazy!

the email account that is locked is not the one I’m using now I had to create a new account just to ask a question!!! TERRIBLE CUSTOMER SERVICE

[Moved from Windows for home | Windows 11 | Accounts, profiles, and login]

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