Cannot login to MS Azure Portal

DINGAMNODJI NODJIGOTO 20 Reputation points
2026-05-20T11:22:58.8633333+00:00

Hi everyone,

I need your help because I can't access to my Azure Portal account.

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Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Answer accepted by question author
Rukmini 43,995 Reputation points Microsoft External Staff Moderator
2026-05-20T11:50:01.1966667+00:00

Hello DINGAMNODJI NODJIGOTO

As discussed over private messages, please login to Azure with the tenant specific endpoint and pass the tenant ID I provided.

https://portal.azure.com/TenantID

And you will be able to access Azure portal.

If the resolution was helpful, kindly take a moment to click on 210246-screenshot-2021-12-10-121802.pngand click on Yes for was this answer helpful. And, if you have any further query do let us know.

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  1. AI answer

    2026-05-20T11:23:20.33+00:00

    The error AADSTS5000225: This tenant has been blocked due to inactivity means the Azure tenant associated with the account has entered an inactive/blocked state and access to the Azure portal for that tenant is no longer allowed.

    To regain access, follow these steps:

    1. Request tenant reactivation
      • Administrators can request that a blocked tenant be reactivated within 20 days of it entering the inactive state. After 20 days, the tenant is deleted and cannot be recovered.
      • The tenant administrator must contact Microsoft using the global support phone numbers listed for Azure support and request tenant reactivation. Refrain from opening multiple support cases for the same issue while one is in progress.
    2. Try signing in directly with tenant ID or name
      • If the tenant is reactivated, or while troubleshooting with support, sign in using a URL that includes the tenant identifier, for example:
        • https://portal.azure.com/<TenantId>
        • or https://portal.azure.com/<yourTenantName>.onmicrosoft.com
      • This helps ensure the sign-in targets the correct tenant.
    3. If reactivation is not possible
      • If the tenant cannot be reactivated (for example, it has been inactive for more than 20 days and was deleted), create or use another active tenant to continue working with Azure.
      • One option is to sign in to https://entra.microsoft.com/, go to Entra ID → Overview → Manage tenants, and create a new tenant. Then access the Azure portal using the new tenant domain, such as https://portal.azure.com/<newTenantName>.onmicrosoft.com, and work in that tenant.
    4. If the issue is only with browser/session
      • In some cases, cached sign-in data causes access problems. Sign out of all Microsoft accounts in the browser and clear all site data (cookies and cache). Then try signing in again to the Azure portal.

    If none of these steps resolve the problem, the next action is to work with Microsoft support (using the tenant admin contact) to complete tenant recovery or confirm whether the tenant has been permanently deleted.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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