Authenticator app is not provide the way to approve the request

Follow these steps to resolve the issue where the Authenticator app is not giving a way to approve the request or show a code:

1. Make sure the sign-in flow is using Authenticator
   • On the sign-in page, after entering the username, select Send notification.
   • If that option is not visible, select Other ways to sign in and then choose Approve a request on my Microsoft Authenticator app.
   • This ensures the sign-in is actually trying to use the Authenticator app.
2. Open Authenticator and complete the request
   • When prompted to Check your Authenticator app, open the Microsoft Authenticator app on the phone.
   • If a number is shown on the sign-in screen, enter or tap the same number in Authenticator, then select Approve.
   • If using a work or school account, unlock the app first if required.
3. Fix “Authentication did not complete” / no prompt issues If there is no prompt or the app says authentication did not complete:
   • Ensure the app is unlocked: open Microsoft Authenticator and confirm it is not locked by a PIN/biometrics.
   • Enable notifications: check the device’s notification settings so Authenticator notifications are not blocked or silenced.
   • Update the app: install the latest version of Microsoft Authenticator.
   • Check network: make sure the phone has internet access; if needed, switch between Wi‑Fi and mobile data.
   • Verify date/time: ensure the device’s date and time are correct.
4. If push notifications still do not appear
   • Open the Authenticator app manually and pull down to refresh or tap Refresh to load pending requests.
   • For some sign-ins, use the One-time password code (OATH code) shown under the account in Authenticator, if the sign-in page asks for a 6‑digit code instead of an approval.
5. If access is still not possible
   • For work/school accounts: contact the organization’s IT admin or Help desk and ask them to reset or clear MFA settings so Authenticator can be re-registered.
   • If the device was changed or lost and there is no other sign-in method, the admin may need to involve Microsoft’s Data Protection team via a support ticket, as described in the referenced guidance.

References:

• Sign in using Microsoft Authenticator
• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Authenticator Did Not Complete Login
• Troubleshoot problems with Microsoft Authenticator
• Authentication did not complete
• Common problems with two-step verification for a work or school account
• Microsoft Authenticator app doesn't show 6-digit OTP code - Microsoft Q&A
• Microsoft authenticator sending me into a spiral - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A