No attempts remaining. Please present your VC using the QR code above or contact your provider for assistance

The error indicates that all verification attempts with the current method are exhausted and further attempts are being blocked as a security measure.

To proceed:

1. Wait and retry later or use a different verification method
   • Microsoft Entra multifactor authentication can temporarily block repeated sign-in or verification attempts when unusual activity is detected. If multiple attempts were made in a short period, wait until the system allows new attempts, or use a different MFA/verification method if one is available.
2. Contact the organization or provider managing the verification
   • Since the message instructs to “contact your provider for assistance,” reach out to the organization that requested the Au10Tix verification (for example, the program, portal, or partner organization being accessed). They can escalate to the appropriate support or data protection team to reset or unblock the verification.
3. Ask an administrator to check sign-in and verification logs
   • If this is tied to a work or school account using Microsoft Entra ID, an IT administrator can review Microsoft Entra sign-in logs and adjust or reset MFA/verification settings if needed.
4. If still blocked from sign-in
   • If repeated attempts and blocks persist, contact the organization’s help desk or administrator and request that they investigate misconfigured MFA or security settings and, if necessary, reset the verification or MFA configuration.

References:

• Common problems with two-step verification for a work or school account
• Azure has blocked myphone number for SMS verification due to a “bad reputation” flag - Microsoft Q&A
• I cant log in to my business account because it is requiring Authenticator app which I do not have - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A