Microsoft Account Hacked — Lost Access to Windows, Xbox, Minecraft, Outlook, Purchases & School Files Despite Proof of Ownership

my microsoft account got hacked and somebody got access to which i am logged into with Windows, Minecraft, Xbox, Riot Games, Valorant and Outlook and where i made several purchases. They deleted my original alias and changed it into a different account and mine got deleted. I completely lost access to all of my services, my Word files which had my school informations and lessons, my games, purchases etc.

I have tried multiple times to fill up the recovery form with legitimate informations i have with literal proof. For example when i would make a purchase it would automatically get sent to my gmail, so i still have proof that it is my account, but in vain they said i am not the owner when its literally ai that answers.

I tried contacting a live agent, nothing. For some reason they say its unavailable and i cant get in touch with any agent. I tried calling the number they have on their website, nothing works.

Now everything is gone, my accounts, my games, my purchases, when i have literal proof that its my account.

Now i got sent an email which i dont know whether is legitimate or another attempt to phishing me. It was not marked as dangerous by gmail but after getting hacked i genuinely have my doubts.

Here is the mail i got sent which idk if its real or not:

From: cdoccm@microsoft.com

Hello,

I am with Microsoft Support and would like to thank you for taking the time to contact us regarding your Microsoft account recovery request. To further assist you, some additional information is required to validate ownership. If you do not reply with the required information within 3 business days, we will close your service request.

Please use the information that you know to be associated with the account, even if it may have changed. If the account was hacked and the information has been changed, we will still attempt to validate the account based on the information associated prior to the change.

Please note, if you fail to provide any of the requested information, we will not be able to proceed with our investigation.

The most expedient way to verify you are the account owner is to provide as much information as possible. For questions that have multiple answers, such as names of Hotmail folders, subjects and contacts, provide 3 or 4 answers instead of 1. If the postal code could be one of 2 or 3, provide all of them. Provide precise information. For example, instead of saying that you have Facebook e-mail, give the exact text 'Facebook Notification – Friend request from John Doe.' The more information you provide and the more specific you are with it, the more likely you are to pass the account verification process.

Please reply to this email with the information requested below:

Information submitted in your online questionnaire

Please submit an Account Recovery form. If you submitted your information directly to Microsoft account access support and we are unable to successfully validate the account, you will receive a nine-digit reference number. If you received this number, please reply to this email with the following information.

Account recovery reference number: The alternate email address you supplied in your online account recovery form:

Your profile information on the account

Name:

Birth date:

Country/region:

Region/state:

Postal/ZIP code:

The email addresses of several contacts from your address book or messenger list:

Tip: Check with friends or family members for the spelling of their email addresses

Recent subjects of email you've sent from the account:

Tip: Check with friends or family members that recently received an email from this account

IP address

List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices/phones, you may want to provide more than one IP address for a better chance at validating the account. An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, please type in "What is my IP" in your search browser.

Account history questions

The date that the account was created: The date that you last successfully logged in to the account: The date that you last changed the password: Alternate email addresses or phone numbers that are associated with the account: Location where the account was created:

Billing information used for recent purchases/subscriptions:

Billing name:

Last four digits of credit card:

Expiration date:

The following section may not apply to your specific situation. It is optional, but it can help us quickly validate your ownership

Any Xbox gamertag(s) associated with this account:

Tip: If you have an Xbox gamertag associated with this account, please provide as much information as possible about the console and gamertag

Console serial number:

This can be located on the console itself, listed on the service tag sticker.

Xbox 360 console ID:

To find your Console ID navigate to the Xbox Dashboard:

Go to the Settings hub and choose System. Select Console Settings. Select System Info. The console ID is displayed on the screen, below the console serial number.

Xbox One device ID

To find your device ID navigate to the Xbox dashboard:

Go to the Settings hub and choose System. Select Console Info. Xbox Live device ID is displayed on the screen.

Windows/PC Device ID

To find your device ID:

In the Xbox App, open Settings Click About Under Device, find the Xbox network device ID OR

From your PC Settings, select Privacy & Security Select Diagnostics and Feedback Select View Diagnostic Data Open Diagnostic Data Viewer In any of the event logs, search for "xbl" to find the Device ID labelled “did”.

Once I receive your response with the requested information, I will review it in order to verify account ownership. I will provide an update once this has been completed. Please feel free to reply to this message if you have additional questions about your issue.

Thank you for your understanding and patience during the investigation of your account. I look forward to assisting you once the required information has been provided.

Have a great day!

Sincerely,

Shiena

Microsoft Customer Support

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please help me out i need my account back how is this even possible.