Stuck on legal name while trying to schedule exam

Question

Stuck on legal name while trying to schedule exam

Paul Martin 0

I had a Fabric DP-700 voucher that I was trying to redeem last week and when I click on the Schedule exam button I'm asked to confirm my legal name for my profile. Once I've confirmed my name some writing flashes up in Blue quickly (too quick to read) then I'm asked to confirm my legal name again and can't continue with the booking.

Paul Martin 0 Reputation points

2026-05-19T14:56:24.22+00:00

Ok I've done that and I'm being told:

Your legal name change request will require further review. Please contact Credential Support to modify your legal name.

Clicking on the link then signs me into Azure and the Engage Centre which says I don't have permission to access as soon as it loads.
Julian Sharp 43,026 Reputation points

2026-05-19T19:58:54.2733333+00:00

Try https://aka.ms/credentials-support. If you do not see Microsoft Credentials selected against Product, create an account on the Engage Center Hub and then use the direct link https://aka.ms/credentials-support again. If you see the message "You are currently logged in as a guested personal account, which may result in access issues on Engage Center." then click on "Sign in to Microsoft's tenant for Personal Users", select "Login to Engage Center", and then use the direct link https://aka.ms/credentials-support again. If that does not work try https://engagehub.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb
Paul Martin 0 Reputation points

2026-06-12T13:56:38.7533333+00:00

I cant see a link for credentials support, i get taken to the engage centre but get told I have no access. There's a message next to no access saying You are currently logged in as a guested personal account, which may result in access issues on Engage Center. Sign in to Microsoft's tenant for Personal Users. If I click on the link I then get taken to Engage Centre Help + Support with a dropdown list of products which doesn't give me the option for Microsoft learn or credentials etc.
Julian Sharp 43,026 Reputation points

2026-06-12T14:08:53.4766667+00:00

If that does not work try https://engagehub.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb

1 answer

Your answer

Paul Martin 0 Reputation points

2026-05-19T14:56:24.22+00:00

Ok I've done that and I'm being told:

Your legal name change request will require further review. Please contact Credential Support to modify your legal name.

Clicking on the link then signs me into Azure and the Engage Centre which says I don't have permission to access as soon as it loads.
Julian Sharp 43,026 Reputation points

2026-05-19T19:58:54.2733333+00:00

Try https://aka.ms/credentials-support. If you do not see Microsoft Credentials selected against Product, create an account on the Engage Center Hub and then use the direct link https://aka.ms/credentials-support again. If you see the message "You are currently logged in as a guested personal account, which may result in access issues on Engage Center." then click on "Sign in to Microsoft's tenant for Personal Users", select "Login to Engage Center", and then use the direct link https://aka.ms/credentials-support again. If that does not work try https://engagehub.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb
Paul Martin 0 Reputation points

2026-06-12T13:56:38.7533333+00:00

I cant see a link for credentials support, i get taken to the engage centre but get told I have no access. There's a message next to no access saying You are currently logged in as a guested personal account, which may result in access issues on Engage Center. Sign in to Microsoft's tenant for Personal Users. If I click on the link I then get taken to Engage Centre Help + Support with a dropdown list of products which doesn't give me the option for Microsoft learn or credentials etc.
Julian Sharp 43,026 Reputation points

2026-06-12T14:08:53.4766667+00:00

If that does not work try https://engagehub.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb

Answer 1

This loop usually happens because the legal name on the Microsoft Learn profile is missing, invalid, or does not meet the exam provider’s requirements. The legal name must be set correctly on the Learn profile before Pearson VUE scheduling can continue.

Use these steps to resolve it:

Open the Microsoft Learn profile settings directly (do not start from Schedule exam):
- Go to the profile settings page and open Settings.
Fix the Legal name field:
- Ensure first and last name are filled in and match the government ID exactly (no extra words, no duplication, no leading/trailing spaces).
- If the last name format is causing validation issues (for example, special characters), remove diacritics or special characters and use only standard letters. This workaround has been confirmed to allow exam check-in without issues.
Save the profile.
Return to the DP-700 exam page and select Schedule exam again. The legal-name confirmation step should now complete and transfer to Pearson VUE.

If the name still cannot be updated or the loop continues, contact Microsoft Credentials support so they can correct the legal name on the certification profile, especially if an exam or voucher is already associated with the account. Use the support entry point under Credentials support → Help → submit a support request.

If the issue is specifically that the last name must be removed or changed in a way the UI does not allow, support can also handle this scenario; community guidance indicates that when an exam is already booked, a link to contact Credentials support is shown on the profile page.

Once the legal name is corrected and saved, retry scheduling and then redeem the DP-700 voucher during Pearson VUE checkout on the payment screen using Add Voucher or Promo Code.

References: