The Microsoft Copilot Studio page simply won't load

Paulo H Soares 0 Reputation points
2026-05-19T14:29:27.6566667+00:00

The Microsoft Copilot Studio page simply won't load at all; the screen remains blank and loading indefinitely. Is there a new solution?

Microsoft Copilot | Microsoft 365 Copilot | Development
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  1. AI answer

    2026-05-19T14:29:39.0033333+00:00

    Try the following steps that have helped resolve similar “page stuck loading” issues:

    1. Allow cookies for Copilot Studio
      • In the browser settings, make sure cookies are allowed (not blocked by default).
      • If using stricter settings, explicitly allow cookies for the Copilot Studio site.
    2. Enable pop‑ups for the site
      • Check the address bar for a pop‑up blocked icon and allow pop‑ups for the Copilot Studio domain.
    3. Clear cache and cookies
      • In the browser menu, go to More tools → Clear browsing data.
      • Clear cookies and cached images/files (at least for the Copilot Studio domain, or for a short time range like “Last 24 hours”).
    4. Try an InPrivate/Incognito window
      • Open a private/incognito window and sign in to Copilot Studio again.
      • This bypasses existing cache, cookies, and most extensions.
    5. Check third‑party cookie settings and extensions
      • Ensure third‑party cookies aren’t blocked in a way that breaks sign‑in or session storage.
      • Temporarily disable ad‑blockers or privacy extensions that might interfere with authentication or scripts.
    6. Verify basic access and support
      • Confirm that the account has access to Copilot Studio as described in the access and prerequisites documentation.
      • If the page still won’t load after these steps, use the Copilot Studio community or open a support request through the Power Platform admin center so Microsoft Support can check for a backend or tenant‑specific issue.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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