Building and customizing solutions using Microsoft 365 Copilot APIs and tools
Which permission to enable users to propose Knowledge article from case resolve form
Hello!
Im trying to get our CS Rep users to be able to Propose a new Knowledge article when resolving cases but it is not appearing. I have enabled feature for Copilot in Copilot Service admin center but it looks like a permission is missing as "Propose knowledge article checkbox missing from case resolution form". I have been testing all different permissions and it only worked when i added the Knowledge manager security role to the users, but I dont want them to have that security role as some permissions override the first one. I need some help on EXACTLY which permissions triggers this option box in Resolution form.