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Jørn Juvodden 0

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VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-05-19T12:33:46.3966667+00:00

Hello Jørn Juvodden,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation.

1 answer

Your answer

VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-05-19T12:33:46.3966667+00:00

Hello Jørn Juvodden,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation.

Answer 1

The error message AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant is in an inactive (blocked) state and can no longer be used to sign in.

To resolve this:

If the tenant entered the inactive state within the last 20 days, a tenant administrator must contact Microsoft support and request reactivation of the tenant. Administrators can use the published global support phone numbers to open a support case. Only Microsoft can reactivate a blocked tenant.
While waiting for reactivation, avoid creating additional support requests for the same issue; wait for the decision on the existing case.
As a workaround to access Azure resources or open a support ticket (if eligible), it is possible to:
- Sign in to the Microsoft Entra admin center at https://entra.microsoft.com/.
- Go to Entra ID → Overview → Manage tenants and create a new tenant.
- Note the new tenant’s domain name (for example, xxx.onmicrosoft.com).
- Then sign in to the Azure portal using a URL of the form https://portal.azure.com/<newTenantDomain>.
If the tenant cannot be reactivated (for example, it has been inactive for more than 20 days and was deleted), continue working with the new tenant or create a new Microsoft account/tenant as needed.

References: