I can't valid my phone number in "Group me"

Natalia Regueira 0 Reputation points
2026-05-19T01:23:13.0166667+00:00

Hi!

I cant create a group me account. I've been trying for days and still on the same process. I have tried with multiple phone numbers and nothing happens.

Please help, cause I need to use the platform for work purposes.

GroupMe | SMS messaging
GroupMe | SMS messaging

A feature that allows users in the U.S. to participate in GroupMe chats via standard text messages, without needing the app or internet access.

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  1. GsN5034 - IA 76,465 Reputation points Independent Advisor
    2026-05-19T07:06:27.8233333+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    May I please confirm whether you experience the same problem when using a different browser, device, or network?

    If the problem only occurs on a specific device while connected to a specific network, please open an incognito/private browsing window in any web browser and connect your device to a mobile data network.

    Then, paste this link into the incognito window to create a new GroupMe account using your phone number:

    https://web.groupme.com/signup

    Enter your email address and, in the field where you see your phone number, select the correct country code and type in your phone number.

    If you receive a message stating that your "phone number is not verified or valid" when entering your number, it means that GroupMe is unable to register your number. This may be because the number belongs to a country that is not supported by GroupMe, or it is a type of number (such as VoIP or toll-free) that is not eligible for registration.

    Reference:

    How do I register my phone number on GroupMe?

    Let me know if you still need more help.

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  2. AI answer

    2026-05-19T01:23:24.58+00:00

    To create and validate a phone number for a new GroupMe account, the following conditions and steps must be met. If any of these fail, registration can get stuck or fail silently.

    1. Check registration requirements Make sure every requirement is satisfied for each phone number tried:
    • The phone number belongs to the person registering.
    • The device can receive SMS messages.
    • The latest version of the GroupMe app is installed.
    • Any call‑blocking or SMS‑filtering settings/apps are disabled (they can block the verification SMS).
    • There is an active internet connection (Wi‑Fi or mobile data) and a web page can be opened successfully.
    • The device is not jailbroken (these can cause registration issues).
    • Each GroupMe account must use a unique phone number; the same number cannot be reused on another existing GroupMe account.

    Also confirm that the numbers being used are supported: Unsupported numbers that cannot be used to register on GroupMe include:

    • Most VoIP numbers
    • Landlines
    • Toll‑free numbers
    • Premium‑rate numbers
    • Universal access numbers (UAN)

    If all numbers tried fall into one of these categories, registration will not work.

    1. Follow the exact registration flow When signing up:
    2. Download and open GroupMe.
    3. Sign up with Microsoft account, email, Apple, or Facebook and continue.
    4. Enter name, avatar, and password, accept Terms of Service, and optionally sync contacts.
    5. Enter the mobile phone number (no leading zeros) and select the correct country so the country code is applied automatically.
    6. Select Get PIN. A PIN/verification code is sent via SMS.
    7. Enter the PIN in the app and continue.

    If the message "phone number not verified" appears, GroupMe is unable to register that number. This usually means:

    • The country is not supported, or
    • The number type (for example VoIP or toll‑free) is not eligible.
    1. If the verification SMS/PIN does not arrive If the process hangs at “waiting for code” or no SMS is received:
    • Wait at least a minute or two, then retry sending the code.
    • Do not guess the code; too many incorrect attempts can temporarily lock the account.
    • Check that the device can receive international SMS messages.
    • Re‑check that call‑blocking/SMS‑filtering apps or OS features are disabled.
    1. If multiple valid mobile numbers still fail If all of the following are true:
    • Real mobile numbers (not VoIP/landline/toll‑free) from a supported country are used,
    • The device can receive SMS (including international),
    • The latest GroupMe app is installed and network is working,
    • Requirements above are met,
    • And registration still fails with every number,

    then this is likely a service‑side issue with GroupMe or with the specific numbers/carrier. In that case, use the official support channel for further investigation and account‑specific help. The GroupMe support article for sign‑up includes a “contact support” option that can be used to open a support request.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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