How to get dads old email password

For a personal Microsoft account that belongs to someone else (including a deceased parent), the only supported way to regain access is through the standard Microsoft account recovery process. Support agents cannot bypass security, reset the password for that account on request, or grant access without passing the automated ownership checks.

To protect the account and its contents, Microsoft requires proof that the person trying to recover it is the legitimate owner. That proof is collected through the automated tools and forms below:

1. Try the Sign-in Helper and standard recovery
   • Go to the Sign-in Helper tool: https://go.microsoft.com/fwlink/?linkid=2214157
   • Follow the prompts to:
     • Reset the password if it is forgotten.
     • Use any available verification methods (alternate email, phone, etc.).
2. Use the Microsoft account recovery form
   • If normal reset options do not work, fill out the account recovery form (linked from the Sign-in Helper or at https://account.live.com/acsr as shown in the Q&A examples).
   • Before filling it out, gather as much information as possible about how the account was used, because the more accurate detail provided, the better the chance of success. The guidance in Help with the Microsoft account recovery form explains how to prepare:
     • Have a working email address that can receive messages about the recovery request.
     • Provide old passwords that might have been used.
     • For Outlook/Hotmail accounts, provide exact subject lines of emails, contacts, and any other details remembered.
     • For Xbox, provide details such as the console and usage where applicable.
   • Answer as many questions as possible; wrong answers do not count against the request, but missing information reduces the chance of success.
3. Understand the limitations
   • If two-step verification was turned on for the account and none of the verification methods (phone, alternate email, recovery code) are accessible, support cannot override this or send manual reset links.
   • If the recovery form does not accept the information as sufficient proof of ownership, there is no alternative manual path for Microsoft to grant access.

For the Xbox profile itself, if it is tied to that Microsoft account, access to the underlying Microsoft account is required to change the sign-in email or manage it on new consoles. The recovery tools above are therefore the only supported route.

References:

• Help with the Microsoft account recovery form
• I can't sign in to my Microsoft account
• How to get a Microsoft account recovery code
• my microsoft account has been compromised - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A