Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Product keys for Microsoft 365 and Office cannot be moved between Microsoft accounts once they have been redeemed. After a product key is redeemed at Office.com/setup, the license is permanently linked to that Microsoft account and there is no supported way to “release” or transfer it to a different account.
For future installs and activation, use the Microsoft account that already has the product key associated with it by signing in at the Subscriptions page:
If the product key was recently purchased and applied to the wrong account, the only available options in supported guidance are:
- Continue to use the subscription with the account where it is currently redeemed, or
- Request a refund or replacement from the seller if the purchase conditions allow it.
If more help is needed with the Microsoft account itself (for example, access issues), use the Microsoft account help and support options:
References: