Unable to access Azure Portal – AADSTS5000225 (Tenant blocked due to inactivity)

Question

Unable to access Azure Portal – AADSTS5000225 (Tenant blocked due to inactivity)

Barun Kumar Jha 0

Hi Microsoft Team,

I am using a personal Microsoft account (not an organization/work account). I had previously used this account for an Azure Free Trial.

Now whenever I try to access Azure Portal, I receive the error:

AADSTS5000225: This tenant has been blocked due to inactivity

I also tried creating a support request through Microsoft support pages, but the support request link is also redirecting to the same blue error page, so I am unable to raise a support ticket.

My personal Microsoft account itself works fine on account.microsoft.com. The issue happens only with Azure-related services.

Could someone please help with either:

Reactivating the old Azure tenant, or
Removing/detaching the blocked default directory from my personal account?

I can share Correlation ID, Trace ID, and Timestamp privately if needed.

Thanks.

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-05-18T02:01:50.4266667+00:00

Barun Kumar Jha

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-05-20T03:48:19.98+00:00

Barun Kumar Jha

Could you please provide the requested details in private message to proceed further?

1 answer

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-05-18T02:01:50.4266667+00:00

Barun Kumar Jha

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-05-20T03:48:19.98+00:00

Barun Kumar Jha

Could you please provide the requested details in private message to proceed further?

Answer 1

The error AADSTS5000225 means the Azure AD tenant linked to the account has been blocked due to inactivity.

For an inactive tenant, only the following actions are supported:

Reactivate the tenant (only possible within 20 days of being blocked)
- Administrators can request reactivation within 20 days after the tenant becomes inactive. After 20 days, the tenant is permanently deleted and cannot be recovered.
- To request reactivation, the tenant administrator must contact Microsoft using the global support phone numbers listed in the documentation. See the guidance under “If you need to reactivate your tenant”.
- While a reactivation request is in progress, no additional assistance requests should be submitted.
If the tenant is past the 20‑day window
- The tenant is deleted after 20 days of being inaccessible due to inactivity and is not recoverable.
- In that case, the old Azure tenant cannot be reactivated or detached; a new tenant must be created if Azure services are needed again.
Workarounds seen in similar cases
- Some users with a free trial have been able to proceed by going to the Azure signup page again (for example, via a clean/incognito browser session) and following the flow that recognizes the existing free account and prompts to upgrade to a pay‑as‑you‑go account. This can re-establish access when the system still considers the subscription/credits valid.
- Another documented workaround is:
  1. Sign in to https://entra.microsoft.com/.
  2. Go to Entra ID → Overview → Manage tenants.
  3. Create a new tenant and note its domain name.
  4. Then sign in to Azure Portal using a URL that targets the new tenant domain (for example, https://portal.azure.com/<newTenantDomain>). From there, administration and support actions can be performed against the new tenant.
If tenant restrictions or other org policies are involved
- If the sign‑in is being done from a network where “tenant restrictions” are enforced, access to certain tenants can be blocked by organizational policy. In that case, only the work/school organization’s administrator can change that policy. The guidance is to contact the work/school admin if such a policy is suspected.

Given the constraints in the documentation:

Reactivating the old tenant is only possible if it has been blocked for less than 20 days, and must be done by contacting Microsoft support (phone) as tenant admin.
If it has been blocked for more than 20 days, the tenant is deleted and cannot be reactivated or detached; creating/using a new tenant is required.

References: