Whatsapp is not starting

Sajib Uz Zaman Shanto 0 Reputation points
2026-05-17T06:03:07.24+00:00

Till now, I have had no issues regarding WhatsApp desktop. But after the recent update, it stopped working. I tried the media feature pack and uninstalled it several times, but it didn't work.

[P.S: I use the Windows Insider program.]

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Windows Insider program | Apps on Insider preview
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  1. Alex-L 12,555 Reputation points Microsoft External Staff Moderator
    2026-05-17T12:50:55.84+00:00

    Hi Sajib Uz Zaman Shanto

    Since you’re on a Windows Insider build and it started after an update, this is most likely not a Media Feature Pack issue. And is often improved in the very next update, you may wait till a new version is released or try the following:

    1. Install the latest Insider update (often fixed in the next patch).
    2. If no fix, roll back the recent update: Settings > Windows Update > Update history > Uninstall updates
    3. Go to WhatsApp App settings > Repair → Reset
    4. Reinstall WhatsApp from Microsoft Store

    Workaround: Use WhatsApp Web until a patched build is released.

    Since this is a user-to-user support forum, no one here has access to your system or can investigate Insider build issues directly. Raising this via Feedback Hub is the proper channel for Microsoft engineers to review and track such problems.

    1. Press "Win + F" to open Feedback Hub
    2. Click Report a problem
    3. Category: Apps > Other apps
    4. Describe: “WhatsApp Desktop stuck on loading screen after Insider update”
    5. Reproduce the issue and attach any screenshot/recording to the ticket, then submit it

    Hope this helps. Feel free to update here if anything comes up!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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