Copilot dissappeared from my word document

Question

Copilot dissappeared from my word document

saraswathi bhadrareddy 0

I was using copilot until recently but now it disappeared from the word document. I still have an active subscription.

John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-05-16T21:57:00.0466667+00:00
Hi, I'm John! I will help you with this.

To help narrow down the issue:

Could you check what Microsoft 365 license is showing under your account here: https://account.microsoft.com/services

Also, did this start after renewing your subscription, updating Office, or signing into a different Microsoft account recently?

And is Copilot missing only in Word, or also in other Office apps like Excel or Outlook?

Click "Add comment" to let me know.

1 answer

Your answer

John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-05-16T21:57:00.0466667+00:00

Hi, I'm John! I will help you with this.

To help narrow down the issue:

Could you check what Microsoft 365 license is showing under your account here: https://account.microsoft.com/services

Also, did this start after renewing your subscription, updating Office, or signing into a different Microsoft account recently?

And is Copilot missing only in Word, or also in other Office apps like Excel or Outlook?

Click "Add comment" to let me know.

Answer 1

Copilot in Word depends on both a valid Copilot‑eligible subscription and a correctly refreshed license in the Word app. If Copilot disappeared even though the subscription is still active, use these steps on Windows Word:

Confirm the correct account is signed in
- In Word, check the account shown at the top-right of the window and under File > Account.
- For home use, the signed-in account must have Microsoft 365 Personal or Family (or Copilot Pro) assigned. If another account is primary, switch to the Copilot‑licensed account.
Make sure Office is up to date
- In any Microsoft 365 app, go to File > Account.
- Use Update Options > Update Now (per Install Office updates) to move to the latest build, as Copilot availability depends on current versions.
Refresh the Office license
- In Word, go to File > Account.
- Select Update License.
- Close all Office apps (Word, Excel, Outlook, etc.) and reopen Word so the license refresh takes effect.
If using a Mac instead of Windows (for completeness)
- In Word, select Word > About Word > More Info… > Refresh License.
- Close all Office apps and reopen Word.
- Then verify under Word > Preferences > Privacy that:
  - Experiences that analyze your content is turned on.
  - All connected experiences is turned on.
If Copilot still does not appear
- For home subscriptions (Personal/Family/Premium), AI features may be restricted by age requirements in some regions. If the signed-in profile does not meet the regional age requirement, Copilot and other AI features can be removed from the apps even when the subscription is active.
- If using a work or school account, an admin may have disabled Copilot or not assigned a Copilot license; in that case, the Microsoft 365 admin must verify that a Copilot‑supporting license is assigned and that Copilot is not blocked by policy.

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