Subject: Request for Support Ticket – Professional Certificate Verification Issue

57993687 0 Reputation points
2026-05-16T13:48:41.21+00:00

Dear Microsoft Support Team,

I hope you are well. I am contacting you regarding an issue with my professional certification verification in Saudi Arabia. The certification is being verified by a platform called Takamol, which is affiliated with the Ministry of Education in Saudi Arabia. I submitted my Microsoft Azure Fundamentals certificate along with the credential ID for verification. However, Takamol, after reviewing it, informed me that the certificate is not valid. They mentioned that they performed their verification process through your team, but the result was that the certificate did not match their requirements.

I kindly request your support in this matter, as I need to open a ticket with you for further assistance. Please let me know the steps I should take and if any additional information is required from my side.

Thank you very much for your help. I look forward to your prompt response.

Best regards,

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  1. AI answer

    2026-05-16T13:48:54.8833333+00:00

    Use Microsoft Credentials Support to open a ticket and have the Azure Fundamentals certificate and credential reviewed.

    Follow these steps to submit a support request:

    1. Go to the online support request portal at https://aka.ms/Credentials-Support.
    2. Ensure the Product family is set to Learning.
    3. Under Product or Service, select Microsoft Credentials.
    4. Choose the category that best matches the issue (for example, problems with certifications or missing/invalid credentials).
    5. For Types of Support, select Professional No Charge.
    6. Enter the location and time zone, and select Email as the preferred contact method.
    7. In the description, clearly explain that the Microsoft Azure Fundamentals certificate is being rejected as invalid by Takamol (Saudi Arabia Ministry of Education–affiliated platform), and that they claim verification through Microsoft failed. Include:
      • Full name as it appears on the certificate.
      • Learn username (from Learn profile settings).
      • Exam name and code (e.g., AZ-900 if applicable).
      • Credential ID and date of completion.
      • Any screenshots or documents from Takamol showing the rejection or “not valid” status.
    8. Submit the case and note the case number shown on the confirmation page and email.
    9. Monitor email (including junk folder) for a response from ******@mail.support.microsoft.com; support operates during business hours, 5:30 AM–5:30 PM PT.

    If the issue is that the certification does not appear on the Learn profile or appears missing/incorrect, also review the guidance for missing exams or certifications and confirm the correct Learn account is being used before or in parallel with opening the ticket.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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